Assistant Manager-Hardware

Ace Hardware Corporation; Fort Collins (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

Ace Hardware of Fort Collins is seeking an Assistant Manager of Hardware to lead daily store operations, grow the hardware department, and drive initiatives in merchandising and in-stock levels. You will partner with the Store Manager to meet company goals and deliver exceptional customer service while coaching a team of associates.

Responsibilities include opening or closing the store, maintaining a safe work environment, managing inventory, price changes, and coordinating with district

Qualifications

• High School or GED equivalent required; degree preferred.
• 2 to 5 years of retail management experience preferred.

Responsibilities

• Provide positive representation of the store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Possess excellent product knowledge and build knowledge of store layout and location of products.
• Lead by example; work well with associates and leadership.
• Assist with opening or closing the store.
• Implement Store Support Center programs and AWOR standards.
• Assist with inventory, pricing changes, and merchandising activities.

Education

High School or GED equivalent

Job description

General Summary

The Assistant Manager of Hardware manages overall store operations and the achievement of company goals and directives. This Assistant Manager will have a special focus in Hardware, driving the growth and sales of this area as well as actively managing the merchandising and in-stock levels.

Role Overview

The Assistant Manager of Hardware will report to the store manager.

Assistant Manager of Hardware is a management position responsible for the day-to-day leadership and operation of assigned designated areas of the store. The position provides an opportunity to build leadership, operational, merchandising, and customer service expertise while working closely with the Store Manager and Operations Managers. Assistant Manager of Hardware is expected to exercise independent judgment within established policies and procedures while continuing to develop the skills necessary to assume greater responsibility.

Essential Duties & Responsibilities include the following. Other duties may be assigned.

Customer Service

• Provide positive representation of the store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have the store's best interest taken into consideration.
• Possess excellent product knowledge and build knowledge of store layout and location of products.
• Uses AceNet and ARMA for customer journey and shift ready store walk

Store Operations

• Ensure a positive, professional and safe work environment for all associates.
• Assist with the general operation of the store and take ownership of assigned operational areas and responsibilities.
• Will be responsible for either opening or closing the store.
• Assist with the implementation of Store Support Center programs.
• Ensure successful Loss Prevention, Safety and Internal Audits.
• Work collaboratively with the Leadership Team to support the overall operation of the store and assume increased responsibility as experience and proficiency develop.
• Participate in management staff meetings.
• Communicate issues to the appropriate Support Center as well as the Company's Leadership Team.
• Assist with special projects within the district as set forth by the District Manager.
• Implement Standard Operating Procedures into store execution and adhere to the Ace Way of Retailing (AWOR).
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Ensure that weekly price changes and label updates are completed timely and accurately.
• Assist with coordinating preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Perform all other duties as assigned.

Inventory & Merchandising

• Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
• Assists with department receiving, stocking, and merchandising activities in accordance with company standards and AWOR.
• Working directly with outside vendors.
• Responsible for maintenance of back stock levels.
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assists with shooting out/low inventory to minimize empty spots in store
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
• Assist with merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
• SWAS (Store Within A Store)- Actively manages assigned departments and areas, owning the inventory, features, sales and all department maintenance.

Hiring & Training of Associates

• Support recruitment, development, and advancement of Ace associates.
• Assist in training, reviewing, rewarding and coaching floor associates with the approval of the Store Manager.
• Actively participates in the review of new applicants, contacting applicants within 48 hours, and conducting joint interviews with new applicants.

Leadership

• Assist managing all aspects of daily store operations.
• Lead by example; be approachable by all associates and customers.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
• Demonstrate continued development of leadership, operational, and product knowledge skills in preparation for increased responsibility and potential advancement.

Education/Training

High School or GED equivalent required; degree preferred.

Experience

Preferably have previous retail management experience, minimum 2 to 5 years.

Tim and Julie Kenney take enormous pleasure in serving the south Fort Collins community and beyond through their place of business, Ace Hardware of Fort Collins, located at Harmony & Lemay. Tim and Julie’s first priority is always ensuring that customers have all the necessary supplies, resources and knowledge to turn their living space into a palace or outdoor oasis.

Ace Hardware began as a small chain of stores in 1924 and has grown to include more than 5,000 stores across all 50 states, the District of Columbia and approximately 60 countries. As part of a cooperative, every Ace Hardware store is independently owned.