Assistant Manager - Hanover, NH

Socket.dev; Hanover (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Open book management policy

Paid vacations

Medical, dental, vision insurance

Employee discount on meals

Performance-based bonuses

Job summary

The Works Café in Hanover, NH is seeking an Assistant Manager to support the General Manager in all aspects of café operations, focusing on sales growth, customer service, and team development. You will connect with customers and staff and have a hands-on role in building our community-conscious cafe.

You report to the General Manager and oversee Shift Leaders and all store personnel. A hands-on leader, you will recruit and train staff, mentor shift leaders, and help improve food quality,

Qualifications

• Experienced food service professional with leadership capabilities.
• Ability to inspire and mentor team members to meet goals.
• Willingness to work weekends and long shifts.

Responsibilities

• Recruit, hire, and train staff for cafe operations.
• Support General Manager to grow sales and improve customer service.
• Oversee Shift Leaders and maintain cafe standards and morale.
• Assist with office and administrative tasks as needed.

Skills

Customer service

Team leadership

Staff mentoring

Weekend availability

Job description

Assistant Manager (calm, direct and accountable)

About us

The Works Café is a growing regional chain of community-minded cafés, dedicated to providing the highest quality food and friendliest customer service. Each of our cafés reflects the unique character and needs of the communities we serve. We’re committed to sourcing healthy, local ingredients for our bagels, breakfast and lunch sandwiches, salads, smoothies, and more. Our mission is to contribute to the health and well‑being of our customers, team members, communities, and the environment.

Come experience our vibrant, community-oriented culture that is full of opportunities to advance your career!

About you

You’re an experienced and energetic food service professional looking to apply your talents at a company that shares your values. You’re hard-working, driven, and lead by example, ready to roll up your sleeves and help where help is needed. You’re able to inspire others to meet the company’s strategic goals, while assessing and advocating for what your team needs to achieve success. You strive to nurture and mentor talent, knowing that it will help retain dedicated employees and develop future company leaders.

Job Overview

We’re looking for a fresh and friendly face to join our management team in Hanover, NH! The Assistant Manager supports the General Manager in all aspects of café operations in one location, focusing on sales growth, customer service and team building. They connect with both customers and staff and have a hands‑on role in building our community‑conscious café. They report to the General Manager, and oversee Shift Leaders, as well as all store personnel.

Position Type

Full-time

Duties Include

• Recruit and hire talented individuals to fulfill staffing needs
• Train, mentor, and motivate shift leaders and other personnel
• Assist the General Manager in ways that will help build the cafés profits, strengthen the company culture, improve customer service, food quality, and team members’ morale
• Assist the General Manager with office and administrative tasks

A successful candidate must care much more about the health and well‑being of their team members, customers, and communities than the average management candidate. They must also be detail‑oriented, have weekend availability, and an unusually strong passion for delighting customers. Must be able to stand and walk for periods of 8 to 10 hours each shift, and be able to reach, bend, balance, and transport objects repeatedly during a shift.

Industry Leading Benefits

• Take pride in your success and the success of your employees through our open book management policy
• Strong quality of life commitment: average 50-hour, 5-day work week
• Employee discount on our nourishing meals (eat well and feel good at work!)
• Competitive pay
• Paid vacations! (Yeah, get paid to play in the sand, hike a mountain or visit family...)
• Insurance—take care of yourself with medical, dental, and vision insurance program
• Performance‑based BONUS opportunities!