Assistant Manager: Guest Experience & Operations Lead

EHPV Management Group; La Vista (NE); On-site; USD 40,000 - 52,000; Full time

Job summary

Jimbo's Diner in La Vista, NE is seeking an Assistant Manager to help oversee front and back of house operations and to lead planning, training and staff development. You will ensure guests receive friendly service, food is prepared to standard, and labor and costs are managed, with a focus on safety, cleanliness and guest satisfaction.

This role requires compliance with restaurant policies and a commitment to continuous improvement.

Responsibilities

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs
• Ensure guests feel welcome and receive responsive, friendly service
• Ensure food and products are prepared and served to standards
• Achieve objectives in sales, service, quality and sanitation through training of employees and creating a positive, productive working environment
• Control cash and receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
• Make employment and termination decisions consistent with General Manager Guidelines for approval or review
• Fill in where needed to ensure guest service standards and efficient operations
• Continually strive to develop your staff in all areas of managerial and professional development
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner
• Coordinate all training activities for staff and service employees to include the identification and analysis of training needs and the design and implementation of programs
• Participate in other menu planning activities to include the determination of purchasing specifications, product and recipe testing, and menu development
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met
• Assist other managers as requested in areas such as plate presentation, special function menu planning, and the design of new service areas
• Prepare operational reports and analyses setting forth progress and adverse trends, and making appropriate recommendations
• Perform other work-related duties as assigned

Job description

Jimbo's Diner in La Vista, NE is seeking an Assistant Manager to help oversee front and back of house operations and to lead planning, training and staff development. You will ensure guests receive friendly service, food is prepared to standard, and labor and costs are managed, with a focus on safety, cleanliness and guest satisfaction.

This role requires compliance with restaurant policies and a commitment to continuous improvement.