Assistant Manager - Futute Takeover

ResProp Management; San Antonio (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Discounted rent at ResProp properties

Medical, Dental, Vision Benefits

401(k) retirement plan

Competitive Paid Time Off

Profit Sharing opportunities

Job summary

ResProp Management is seeking a Leasing Consultant/Leader to guide a team in San Antonio, focusing on filling units and delivering excellent resident experiences. You will manage leasing from tours to move-ins, work closely with property staff, and apply strategic sales techniques to meet occupancy targets.

Ideal candidates will have at least one year of residential leasing experience, a customer-first mindset, and the ability to learn property management software.

Qualifications

• At least one year of leasing experience in residential property management.
• Ability to work a varied schedule including weekends and holidays as required.
• Cheerful attitude and focused on customer service.
• Strong written and verbal communication skills.
• Tech savvy - able to learn/work with property management applications.
• Strength in Sales / Leasing / Closing / Delinquency Management / Renewal Management.

Responsibilities

• Lead leasing consultants and motivate the team to reach occupancy goals.
• Maintain resident ledgers, post rent payments, and issue charges/credits.
• Initiate lease violations, late notices, and evictions as needed.
• Assist Property Manager with accounting Month End.
• Guide leasing from tour to move-in, including closing the sale and inspecting apartments.
• Highlight property features to match resident needs and preferences.
• Support occupancy/retention by following up with prospects and residents.
• Build relationships with residents through timely responses and service recovery.
• Address resident issues quickly to promote satisfaction and retention.
• Collaborate with teammates to plan resident events and programs.
• Train and develop team members through on-the-job coaching.

Skills

Leasing experience

Customer service

Communication skills

Tech-savvy

Sales/Leasing/Closing

Delinquency management

Renewal management

Bilingual English/Spanish

Education

Bachelor's degree preferred

Job description

ResProp Management helps people find apartment homes and builds communities. We are a multi-family property management company that serves people, community residents and owners. We got our start in 2010, have grown to over 20,000 units and we are continuing to grow daily. We owe our success to our focus on servant leadership, and our commitment to hiring top talent from the most innovative companies from both inside and outside the multifamily industry.

Special Note:

This position is for a potential new takeover in San Antonio, with an anticipated transition date between mid-December and early January. Because this property includes an affordable housing component, candidates with affordable housing experience are highly preferred.

What you'll be doing:

• Serves as a leader for the leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals
• Maintain resident ledgers including posting rent payments and issuing charges, concessions and final account statements
• Initiate all necessary lease violations, late rent notices, and evictions as needed
• Assist Property Manager with Accounting Month End
• Assist with the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting apartments to ensure the residents have an excellent move-in experience.
• Understand the value of the property features as they relate to the prospective resident's needs.
• Support occupancy and retention goals by following up with potential and current residents.
• Build relationships with residents through courteous and timely response to needs and concerns.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Work with other teammates to plan and organize resident events.
• Train and develop other teammates (provide on-the-job training to leasing consultants and schedules company training).
• Visually inspect/prepare the entire property (office, models, compactor, vacants, curb appeal and amenity areas) daily for cleanliness. Inspect and touch up model and vacant units. Responsible for maintaining work area and office cleanliness.
• Responsible for in-house bad debt collections
• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.

What you must have:

• At least one year of leasing experience in residential property management
• Ability to work a varied schedule including weekends and holidays as required
• Cheerful attitude and focused on customer service
• Strong written and verbal communication skills
• Tech savvy - able to learn/work with property management applications
• Strength in Sales / Leasing / Closing / Delinquency Management / Renewal Management

What's Nice to Have:

• Bachelor's degree preferred
• Bilingual English and Spanish

Our compensation & benefits package is designed to reward long-term career growth. Your total compensation can and should grow as you progress with the company.We evaluate performance and provide direct feedback to all teammates throughout the year, and ensure that compensation matches the role and performance. In addition, we offer the following:

• Competitive salary
• Medical, Dental, & Vision Benefits
• 401(k) retirement plan
• Competitive Paid Time Off
• Discounted rent at any properties owned by ResProp Management
• Opportunities for Profit Sharing

Employment Eligibility Requirements:

• Applicants will be required to pass a background check, and reference check prior to their first day to verify their employment eligibility