Assistant Manager, Food Serv - Office of Naval Intelligence

Guest Services, Inc.; Suitland (MD); On-site; USD 51,000 - 69,000; Full time

Job summary

Guest Services, Inc. in Suitland, Maryland, is seeking a unit manager to oversee daily retail operations, supervise staff, and coordinate scheduling and training under the Dining Room Manager.

The role emphasizes safety, quality, and customer service, with responsibilities including payroll records, cash control, and liaison with managers and chefs, aiming to deliver professional service.

Qualifications

• High School Diploma or GED; Bachelor's degree preferred.
• At least 1-2 years of related management experience.
• Food Safety Certification a plus.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to organize and coordinate multiple priorities; team leadership; problem solving.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

Responsibilities

• Assist in recruiting, supervising, training, scheduling, and directing the unit's staff.
• Maintain accounting records, daily reporting, and cash control; assist in managing P&L.
• Respond to customer inquiries and resolve customer complaints.
• Maintain a safe facility environment including sanitation, dress, and hygiene; report safety issues.
• Represent the company professionally with clients, guests, and vendors.
• Perform unit opening and/or closing procedures.
• Receive direction from the Unit Manager and help manage unit operations.

Skills

People skills

Team leadership

Customer service

Problem solving

Education

High School Diploma or GED

Bachelor's degree or Business Degree

Job description

Compensation Amount

60,000.00 USD Annual

Job Summary

ESSENTIAL FUNCTIONS

Monitor, problem solve, and direct workers to ensure efficient and safe completion of all retail tasks daily
Assist in training, onboarding, and scheduling staff
Communicate regularly and professionally with numerous people including Food & Beverage Manager, Dining Room Manager, Chefs and Cooks to ensure safe, professional, and efficient food service
Participate in management and safety meetings
Under guidance of Dining Room Manager, participate in and give working direction for pre and post season setup / teardown of Dining Room
Supervise staff appropriately to enforce standards and minimize personnel conflicts
Assist in maintaining department records such as schedules, payroll, deposits, tips, and daily cash reports

Performs Such Other Related Duties As Directed Or Required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent required; Bachelor's degree preferred; six months restaurant management experience strongly preferred
Food Safety certification; strong sanitation skills;
Basic computer knowledge & ability including Microsoft Windows, Outlook, Word, Excel, and food service POS systems

Physical And Mental Requirements

Move about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 40 lbs. occasionally
Withstand temperature extremes in freezer, walk-in refrigerator, and grill areas
Able to stand for extended periods
Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; read and write in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

Food service POS (Point of Sale) system including cash register and credit card terminal, combination safe
Typical office equipment (computer, phone system, fax, copier, scanner, among others.)
Required Personal Protective Equipment (PPE) used: goggles and gloves

Job Description

ESSENTIAL FUNCTIONS

• Receive direction from the Unit Manager and assist in the overall management of the unit's operations, including planning and developing daily operations; forecasting and analyzing sales, labor, and profit; and, ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties specific to the unit.
• Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the unit's staff.
• Maintain accounting records, daily reporting requirement, and cash control. Assist in managing P&L statement.
• Respond to customer inquiries and resolve customer complaints.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify Unit Manager of all unusual events, circumstances, or other safety or quality control issues.
• Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.
• Perform unit opening and/or closing procedures.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or GED preferred. Bachelor's or Business Degree preferred.
• At least 1-2 years of experience in related management required.
• Food Safety Certified a plus.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday and to climb steps regularly.
• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Standard commercial cooking machinery and utensils (pots and pans, fryers, stove, among others)
• Cash registers/POS system
• Typical office equipment (computer, fax, telephone, copier, scanner, among others).

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.