Assistant Manager

Guest Services, Inc.; Arlington (VA); On-site; USD 63,000 - 77,000; Full time

Job summary

Guest Services, Inc. in Arlington, VA seeks an Assistant Food Service Manager to assist in unit operations, floor management, food and beverage, equipment, and company initiatives.

You will foster a team environment that delivers exceptional customer service while supporting the General Manager and ensuring staff performance at a high level. Responsibilities include recruiting and scheduling staff, supervising training, maintaining cash controls and P&L, addressing guest inquiries, and upholding

Qualifications

• High School Diploma or GED preferred.
• Bachelor’s or Business Degree preferred.
• 1–2 years of experience in related management required.
• Food Safety Certification a plus.
• Strong customer service abilities and teamwork.

Responsibilities

• Assist in planning and developing daily operations and scheduling.
• Recruit, supervise, train, and direct staff.
• Maintain accounting records and cash controls; assist in managing P&L.
• Respond to customer inquiries and resolve complaints.
• Maintain safe facility environment and compliance with standards.
• Represent the company professionally with clients and guests.
• Perform unit opening and/or closing procedures.

Skills

People leadership

Customer service

Budgeting

Scheduling

Problem solving

Education

High school diploma/GED

Bachelor’s degree preferred

Tools

P&L management

Job description

Compensation Amount:

70,000.00 USD Annual

Job Summary:

The Assistant Food Service Manager assists in all aspects of unit operations and floor management, including food, beverage, equipment, and company initiatives. The Assistant Food Service Manager creates a team environment that provides exceptional customer service while assisting the General Manager and ensuring all staff members perform at a consistently high level.

ESSENTIAL FUNCTIONS

• Receive direction from the Unit Manager and assist in the overall management of the unit’s operations, including planning and developing daily operations; forecasting and analyzing sales, labor, and profit; and, ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties specific to the unit.


• Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the unit’s staff.


• Maintain accounting records, daily reporting requirement, and cash control. Assist in managing P&L statement.


• Respond to customer inquiries and resolve customer complaints.


• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify Unit Manager of all unusual events, circumstances, or other safety or quality control issues.


• Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.


• Perform unit opening and/or closing procedures.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or GED preferred. Bachelor’s or Business Degree preferred.


• At least 1-2 years of experience in related management required.


• Food Safety Certified a plus.


• Demonstrated talent for interacting with a wide variety of people.


• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem solve.


• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.


• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.


• Ability to stand for the entire workday and to climb steps regularly.


• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.


• Reading and writing work-related documents in English.


• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.


• Constantly communicates and receives verbal communication with other employees in fast-paced environment.


• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Standard commercial cooking machinery and utensils (pots and pans, fryers, stove, among others)


• Cash registers/POS system


• Typical office equipment (computer, fax, telephone, copier, scanner, among others).

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.