Assistant Manager - Firehouse Subs

Firehouse Subs; Charlotte (NC); Presencial; USD 21 000 - 25 000; Tempo integral

Resumo da oferta

Firehouse Subs in Charlotte is seeking an Assistant Manager to lead the restaurant team, ensure outstanding guest service, and uphold brand standards in a fast-paced setting.

The role requires 3+ years of restaurant management experience, a SERV Safe Manager certification or ability to obtain within 60 days, and strong skills in staffing, training, and cost control. This on-site position emphasizes teamwork and compliance with health and safety regulations.

Qualificações

• 3+ years restaurant management with increasing responsibility.
• Active SERV Safe Manager certification or able to obtain within 60 days of hiring.
• Strong leadership and guest service mindset.
• Ability to multi-task and stay organized.
• Experience managing food and labor costs.
• Proficient in Microsoft Office.
• Flexible schedule including days, evenings, weekends.

Responsabilidades

• Lead the restaurant team to ensure guest service, quality, and cleanliness.
• Ensure compliance with health, wage, ADA, OSHA and other regulations.
• Manage food, labor costs, and inventory within guidelines.
• Staffing with GM and develop employees.
• Execute current operations and company initiatives.
• Grow catering business and maintain catering clientele.
• Report issues to GM/Owner in a timely manner.
• Perform other duties as assigned by GM/Owner.

Conhecimentos

Restaurant management

Customer service

Staff training

Budgeting & forecasting

Scheduling

MS Office

SERV Safe Manager

Physical ability

Multitasking

Communication

Ferramentas

Microsoft Office

Descrição da oferta de emprego

As the Assistant Manager, you will:

• Ensure the restaurant is in full compliance with all local, state and federal regulations, health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA and any other appropriate regulations required for the legal operation of the business.
• Ensure knowledge, adherence, and enforcement of all Firehouse Subs Policies and Procedures.
• Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs culture of a cheerful and fun work environment and Firehouse Subs beliefs and values to adhere to and grow the mission and vision.
• Ensure the profitability of business by operating within established guidelines and requirements for food cost, labor, inventory, utilities, and sales growth.
• Coordinate and implement current operations game plans and company initiatives in a profitable and timely manner.
• Partner with the General Manager for the proper staffing of the restaurant with qualified personnel and employees who are trained and developed properly.
• Be accountable for the continuous training and development of high performing team members
• Partner with the General Manager to ensure all required programs and training are completed on schedule.
• Must be assertive, professional, and sales oriented to grow and maintain catering clientele.
• Must be able to interpret data to optimize staffing to align with peak and off-peak hours.
• Must have experience with tracking, ordering, and maintaining inventory.
• Represent Firehouse Subs in a professional, positive manner always.
• Communicate effectively to the General Manager/Owner all the issues that may impact the business.
• Any other duties assigned by the General Manager/Owner.
• Pay rate is based on experience in the industry, certification(s), inventory, reporting, and analytics.$15 - $18 per hour

Job Requirements:

• Must have 3+ years of restaurant management experience with increased responsibility.
• Possess a positive can-do attitude; be ready and willing to manage their team and serve customers, every day with a smile.
• Must be able to multi-task and possess organizational skills.
• Be able to hire, train and motivate a high-performance team.
• Understand and able to manage food and labor costs.
• Must be computer savvy and advanced in Microsoft Office Suite.
• Must have a flexible schedule - able to work, days, evenings, and weekends.
• Must have an active SERV Safe Manager certification or able obtain within 60 days of hiring.
• Able to lift 50 lbs.
• Budget and forecasting skills required.
• Top notch customer service skills.

Firehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.