Assistant Manager - Dyer - FT

Goodwill Industries of Michiana; Dyer (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks an Assistant Manager to oversee daily operations at a vibrant retail store. This role emphasizes creating a welcoming shopping experience while ensuring efficient processes in customer service and inventory management. The ideal candidate will possess strong supervisory skills and a passion for fostering a positive work environment. Join a mission-driven organization dedicated to empowering people and making a difference in the community. If you thrive in a fast-paced setting and are committed to excellence, this opportunity is perfect for you.

Qualifications

• Strong supervisory skills with ability to motivate and hold team accountable.
• Excellent communication skills, both verbal and written.

Responsibilities

• Supervise store operations, including managing inventory, merchandising, and customer service.
• Participate in recruitment and implement training for staff.

Skills

Supervisory Skills

Customer Service

Communication Skills

Inventory Management

Team Motivation

Education

High School Diploma or Equivalent

Job description

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Job Objective

To manage the daily operations of a fast-paced retail store, ensuring smooth and efficient processes across all areas, including customer service, inventory management, and sales. The role is focused on creating a positive and welcoming shopping experience for customers while maintaining a productive work environment for staff. This position reports to the Store Manager who evaluates performance annually. It embodies the Goodwill Mission: “Empower people to achieve their most abundant life” and upholds the Company Core Values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Supervisory Responsibilities

• Custodians
• Drive Thru Ambassadors
• Sales Production Associates
• Textile Sales Associates

Essential Job Functions

• Participate in recruitment by identifying and hiring qualified candidates to build a diverse team.
• Develop and implement training to ensure staff are well-versed in policies, procedures, and customer service standards.
• Monitor employee performance, providing feedback and coaching for growth and accountability.
• Take disciplinary actions when necessary to maintain standards.
• Supervise store operations, including managing inventory, merchandising, sales floor, and customer service.
• Ensure departments collaborate to meet business goals and provide an exceptional shopping experience.
• Establish safety protocols to maintain a secure environment.
• Monitor security risks like theft and shoplifting, and take proactive measures.
• Maintain communication with the Store Manager regarding operations and staff performance.
• Participate in meetings and develop corrective action plans for operational issues.
• Other duties as assigned.

Required Education And Skills

• High school diploma or equivalent, or ability to obtain through The Excel Center.
• Strong supervisory skills with ability to motivate and hold team accountable.
• Ability to foster a positive work environment.
• Excellent communication skills, both verbal and written.
• Skilled in resolving customer concerns and ensuring high customer satisfaction.
• Ability to pass criminal background check and drug screen.
• Reliable transportation, valid driver’s license, and proof of insurance for travel.

Qualifications

• Authorized to work in the U.S.
• Flexible availability including nights and weekends.
• Physical ability to perform tasks such as bending, reaching, lifting up to 50 lbs, and using office/light industrial equipment.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Non-profit Organization Management