Assistant Manager: Customer Experience

World Market; Plano (TX); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is looking for an Assistant Manager to enhance customer experience and drive sales in a dynamic retail environment. This role involves leading a team to achieve sales goals, fostering a culture of recognition and accountability, and ensuring a consistent branded store experience. The ideal candidate will have strong leadership skills, a customer-centric mindset, and the ability to analyze business trends to make informed decisions. Join a company that values its employees and offers comprehensive benefits, including health insurance and retirement plans, while making a significant impact on customer satisfaction and team performance.

Benefits

401(k) retirement savings plan

Medical insurance

Dental insurance

Vision insurance

Prescription drug coverage

Life insurance

Flexible spending

Commuter benefits

Employee assistance program

Qualifications

• Proven leadership experience in a fast-paced retail environment.
• Strong customer service skills and the ability to solve problems creatively.

Responsibilities

• Ensure exceptional customer experiences through effective leadership.
• Build and retain a high-performance customer-focused team.

Skills

Leadership skills

Customer Experience behaviors

Creative problem solving

Attention to detail

Decision making skills

Effective delegation

Ability to lift up to 40lbs

Education

2+ years of relevant leadership experience

Job description

Assistant Manager: Customer Experience

Assistant Manager: Customer Experience

Apply locations TX, Plano, 8700 Preston Rd. time type Full time posted on Posted 2 Days Ago job requisition id R-0103217

In partnership with the Store Manager, provide leadership to achieve or exceed sales and profitability goals. Consistently exemplify, maintain, and foster the culture and values of World Market. Drive a service and selling culture through effective leadership routines and engagement behaviors. Maintain a branded store experience through consistent visual execution, standards and recovery. Hire, develop and retain a high-performance team through coaching, training and recognition.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure an exceptional customer experience, including visual execution/standards and customer engagement.
• Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales results.
• Build and retain a high-performance customer-focused team through training, development and performance management.
• Assess and analyze business trends utilizing all available reporting to problem solve sales and loyalty results and take appropriate action.
• Address and quickly resolve customer issues and/or concerns with appropriate partnership.
• Utilize all company selling and training resources to educate team on product knowledge, selling skills and business goals; validate that all company tools are being fully leveraged to provide exceptional Customer Experience on a consistent basis.
• Validate and ensure execution of all omnichannel initiatives.
• Validate and ensure execution of all customer loyalty initiatives and activities.
• Assist Store Manager with MyHR responsibilities; partner with Operations Manager to ensure sales floor is properly staffed to support business needs.
• Responsible for organizing, planning and execution of all signage and graphics in partnership with entire management team.
• Recruit, interview and hire top talent that aligns with our company values.
• Ensure a consistent orientation and onboarding experience.
• Additional duties and responsibilities as assigned by and in the absence of Store Manager.

SKILLS / KNOWLEDGE

• Leadership skills including: Excellent Customer Experience behaviors, a strong sense of urgency, attention to detail, creative problem solving and sound decision making skills that align with strategic initiatives, effective delegation and validation and the ability to efficiently execute daily priorities.
• Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
• Ability to work a flexible schedule, including nights and weekends depending upon the needs of the business.
• Ability to lift up to 40lbs.

Full-time and part-time associates are eligible to participate in the Company’s 401(k) retirement savings plan after three (3) months of service.

Benefits for full-time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits and Employee Assistance.

If you need reasonable accommodations to complete the online application, please contact the Human Resource Department:

Phone: [phone]

Email: [e-mail]

This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, which depending on your location may include the Fair Credit Reporting Act, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles City Fair Chance Act.

An Equal Opportunity Employer

It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.