Assistant Manager: Customer Experience

World Market, LLC; Plano (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Manager to enhance customer experience and drive sales in a vibrant retail environment. This role involves leading a dedicated team, ensuring exceptional service standards, and fostering a culture of accountability and recognition. The ideal candidate will possess strong leadership skills, a passion for customer engagement, and the ability to analyze business trends to enhance performance. Join a company that values its employees and offers a comprehensive benefits package, including health and retirement plans, to support your career growth and well-being.

Benefits

401(k) Retirement Savings Plan

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending

Commuter Benefits

Employee Assistance Program

Qualifications

• Minimum of 2+ years of leadership experience in retail.
• Strong customer service and problem-solving skills required.

Responsibilities

• Ensure exceptional customer experience and drive sales.
• Build and retain a high-performance customer-focused team.

Skills

Leadership Skills

Customer Experience

Creative Problem Solving

Attention to Detail

Decision Making

Flexibility

Job description

Join to apply for the Assistant Manager: Customer Experience role at World Market.

In partnership with the Store Manager, provide leadership to achieve or exceed sales and profitability goals. Consistently exemplify, maintain, and foster the culture and values of World Market. Drive a service and selling culture through effective leadership routines and engagement behaviors. Maintain a branded store experience through consistent visual execution, standards and recovery. Hire, develop and retain a high performance team through coaching, training and recognition.

Essential Duties & Responsibilities

• Ensure an exceptional customer experience, including visual execution/standards and customer engagement.
• Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales results.
• Build and retain a high-performance customer-focused team through training, development and performance management.
• Assess and analyze business trends utilizing all available reporting to problem solve sales and loyalty results and take appropriate action.
• Address and quickly resolve customer issues and/or concerns with appropriate partnership.
• Utilize all company selling and training resources to educate team on product knowledge, selling skills and business goals; validate that all company tools are being fully leveraged to provide exceptional customer experience on a consistent basis.
• Validate and ensure execution of all omnichannel initiatives.
• Validate and ensure execution of all customer loyalty initiatives and activities.
• Assist Store Manager with MyHR responsibilities; partner with Operations Manager to ensure sales floor is properly staffed to support business needs.
• Responsible for organizing, planning and execution of all signage and graphics in partnership with entire management team.
• Recruit, interview and hire top talent that aligns with our company values.
• Ensure a consistent orientation and onboarding experience.
• Additional duties and responsibilities as assigned by and in the absence of Store Manager.

Skills / Knowledge

• Leadership skills including: Excellent Customer Experience behaviors, a strong sense of urgency, attention to detail, creative problem solving and sound decision making skills that align with strategic initiatives, effective delegation and validation and the ability to efficiently execute daily priorities.
• Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
• Ability to work a flexible schedule, including nights and weekends depending upon the needs of the business.
• Ability to lift up to 40lbs.

Full time and Part time associates are eligible to participate in the Company’s 401(k) retirement savings plan after three (3) months of service.

Benefits for full-time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits and Employee Assistance.

If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:

Phone: [phone]

Email: [e-mail]

This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws.

An Equal Opportunity Employer

It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other
• Industries: Retail