Assistant Manager: Customer Experience

Cost Plus World Market; Lynnwood (WA); On-site; Full time

Job summary

A leading company in retail seeks a customer-focused leader to enhance service quality and team performance. This role involves managing daily operations, training staff, and ensuring an excellent shopping experience through innovative initiatives. Join a supportive work environment that prioritizes inclusion and career growth.

Benefits

Flexible scheduling

Associate discount

Medical and Dental Insurance

401(k) Savings Plan

Paid sick leave

Paid vacation

Qualifications

• Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to lift up to 40 lbs.

Responsibilities

• Model and lead a customer-first selling culture.
• Recruit, develop, and retain a high-performance team.
• Assess business trends and implement solutions.

Skills

Customer experience management

Problem solving

Team leadership

Attention to detail

Job description

Who We Are
For over 60 years, we have curated a unique marketplace filled with inspiring finds for the home decorator, entertainer, and gifter. From international foods and hand-picked wine and beverages to artisan furniture and on-trend décor, we offer a high-quality assortment at a great value you won’t find anywhere else.
And, while diversity of product is critical to our success as a retail brand, it is our culture of diversity and belonging that allows us to thrive as a team. Each and every individual's contributions and unique perspective matter and inspire us to be inclusive, collaborative, open-minded, adaptable, honest, and respectful.

What You’ll Do

• In partnership with the Store Manager, model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors.
• Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
• Consistently exemplify, maintain, and foster the culture and values of World Market.
• Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management.
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.
• Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
• Additional duties and responsibilities as assigned by and in the absence of the Store Manager.

Essential Duties and Responsibilities of Customer Experience

• Leverage all available resources to inform and educate the team on product knowledge, selling/engagement behaviors, and business priorities/goals.
• Ensure all associates utilize company tools and technology to deliver an exceptional customer experience.
• Validate successful deployment of all omnichannel initiatives, including AOS and BOPIS add-on selling behaviors.
• Drive customer engagement behaviors to support all loyalty initiatives.

What You’ll Bring

• Leadership skills including: Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving, sound decision-making skills that align with strategic initiatives, effective delegation and validation, and the ability to execute daily priorities efficiently.
• Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
• Ability to work a flexible schedule, including nights and weekends, depending upon the needs of the business.
• Minimum Age 21 years.
• Ability to lift up to 40 lbs.

Why We Love It

• Flexible scheduling to support your work-life balance.
• Associate discount to World Market!
• A fun and supportive work environment where you feel welcome and safe.
• A culture of inclusion that empowers you to be your best authentic self.
• Eligible associates are offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance, and more.

Hourly Pay Range is $21.28-$25.28

All associates receive paid sick leave (one hour for every 30 hours worked), up to 3 days of paid bereavement leave, and $1 per hour holiday premium pay. Associates are able to enroll in our company’s 401k plan with partial company matching.

In addition, Full-time associates receive 5 days of paid vacation, 8 paid Holidays, 3 paid Floating Holidays, up to 2 additional days of paid bereavement leave, and up to 5 days of paid jury duty leave. Full-time associates (and their families) are offered medical, dental, vision, life, and disability insurance.

If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:

Phone: [phone]

Email: [e-mail]

This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume.

An Equal Opportunity Employer

It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.