Assistant Manager - Cooper Coffee & Wine

BHC; Charleston (SC); Hybrid; USD 54,000 - 86,000; Full time

Job summary

Cooper Coffee and Wine in Charleston is seeking an Assistant Manager to support day-to-day restaurant operations and guest experiences. You will assist the Manager in staffing, inventory, and financial controls, and help drive service quality for breakfast, lunch, and dinner periods.

The role requires leadership and strong communication, with experience in upscale dining environments and familiarity with liquor regulations. Collaboration with vendors and senior management is essential.

Qualifications

• College degree in hospitality, hotel, or restaurant management.
• Minimum five years in leadership in a 4- or 5-star restaurant or upscale setting.
• Knowledge of labor, liquor, and restaurant laws & regulations.
• Strong financial acumen with budgeting experience.

Responsibilities

• Assist the Restaurant Manager in overseeing staffing, scheduling, and inventory.
• Ensure guest satisfaction and handle complaints effectively.
• Supervise floor during service and coordinate dining room functions.
• Prepare monthly, quarterly, and yearly budget forecasts.
• Conduct performance evaluations and disciplinary procedures.
• Coordinate ordering of supplies and monthly inventory.

Skills

Leadership

Budgeting

Staff management

Guest service

Communication

Operations management

Education

College degree in Hospitality Management

Tools

POS systems

Microsoft Excel

Job description

## Assistant Manager - Cooper Coffee & WineApply: The Cooper: Full time: Posted 2 Days Ago: R-103291The primary role of the **Assistant Manager** at **Cooper Coffee and Wine** is to support the day-to-day operations of the restaurant and ensure an exceptional guest experience. Assist the Manager in overseeing colleagues, managing finances, and maintaining high standards of service and quality. **About CCW:**Located beside The Cooper Marina, this sunlit cafe begins the day with coffee, breakfast, and relaxed waterfront dining before transitioning into an all-day gathering place for lunch, dinner, and evening wine service coming soon.**DUTIES & RESPONSIBILITIES:*** Assist the Restaurant Manager in overseeing all aspects of restaurant operations, including staffing, scheduling, and inventory management.* Be thoroughly familiar with all menu items, specials, beverages, etc.* Maintain safe working conditions and practices.* Conduct daily pre-meal meetings with service staff.* Supervise the floor during operation. Coordinate all functions in the dining room during service.* Set service staff schedules.* Monitor and handle guest complaints, ensuring guest satisfaction.* Review departmental profits, payroll expenses, etc.* Review and maintain other expense control sheets.* Identify and implement methods for efficiency and reduction of payroll costs.* Administer pay increases according to length of service, performance evaluation, and hotel policy standards.* Assist in the development of new marketing ideas within the department.* Prepare monthly, quarterly, and yearly budget forecasts.* Conduct performance evaluations and disciplinary procedures.* Expedite table turnover and table resetting.* Coordinate and supervise the ordering of all supplies. Conduct the monthly inventory of supplies.* Negotiate with external vendors. **REQUIRED SKILLS & EXPERIENCE:*** College or vocational degree required, preferably in hotel/restaurant management, sales, or marketing.* Minimum five years of experience in a leadership position in a 4- or 5-star restaurant, with a minimum of three years of progressive management.* Accounting, budgeting, and financial statement working knowledge.* Proven leadership qualities.* Full working knowledge of restaurant operations, budgets, and management.* Ability to communicate with hotel guests, suppliers, and employees to their understanding.* Knowledge of all applicable State/Federal labor, liquor, and restaurant laws & regulations.* Ability to provide friendly, efficient, and courteous service to guests.* Ability to analyze written reports and prepare written or typed reports.* Ability to access, input, and retrieve information on the computer system.* Ability to work independently and exercise judgment to resolve personnel and production issues that arise during daily operations.* Ability to handle the stress inherent in overseeing operations, interacting with colleagues, and resolving guest problems.* Ability to work under pressure, be organized, self-motivated, and work well with others.* Strong positive attitude and ability to initiate a light conversation with guests.* Knowledge of hotel property and operating hours of each guest service area. Basic knowledge of Charleston and the surrounding areas.* Ability to provide legible communication.* Must be able to complete work in a timely, accurate, and thorough manner.* Ability to work effectively and relate well with senior management, colleagues, subordinates, and individuals inside and outside the hotel.* Understanding of the luxury hotel environment.* Additional foreign language skills are a plus.**PHYSICAL REQUIREMENTS:**The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:* Must be able to lift equipment, supplies, etc., of at least 30 pounds.* Must be able to resolve problems, handle conflict, and make effective decisions under pressure.* The role may require extended periods of time on your feet, especially during peak hotel hours or events.* Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities.* Good hearing is necessary for effective communication with colleagues, guests, and stakeholders. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.