Assistant Manager - Cooper Coffee & Wine

The Cooper; Charleston (SC); Hybrid; USD 55,000 - 70,000; Full time

Job summary

The Cooper Coffee & Wine in Charleston, SC is seeking an Assistant Manager to support day-to-day restaurant operations, oversee staff, manage budgets, and ensure exceptional guest experiences. The role requires a college degree in hotel/restaurant management and at least five years in a leadership position at a 4- or 5-star restaurant, with strong accounting and compliance knowledge.

The successful candidate will lead with initiative and maintain high service standards.

Qualifications

• College or vocational degree in hotel/restaurant management, sales, or marketing.
• Minimum five years in a leadership role in a 4- or 5-star restaurant, with at least three years in progressive management.
• Accounting, budgeting, and financial statement knowledge.
• Proven leadership and effective communication with guests, suppliers, and staff.
• Knowledge of state/federal labor, liquor, and restaurant laws.

Responsibilities

• Assist Restaurant Manager in overseeing all restaurant operations, staffing, scheduling, and inventory.
• Maintain knowledge of menu items, specials, beverages, and service standards.
• Prepare budgets, forecasts, and monthly/quarterly financial reviews.
• Lead pre-shift meetings and supervise floor during service.
• Coordinate with vendors and manage supplier relationships.
• Address guest complaints and ensure satisfaction.

Skills

Leadership

Budgeting

Restaurant ops

Staffing

Guest service

Communication

Vendor negotiation

Financial statements

Education

College degree in hotel/restaurant management

Tools

POS systems

Accounting software

Job description

## Assistant Manager - Cooper Coffee & WineApply: The Cooper: Full time: Posted 2 Days Ago: R-103291The primary role of the **Assistant Manager** at **Cooper Coffee and Wine** is to support the day-to-day operations of the restaurant and ensure an exceptional guest experience. Assist the Manager in overseeing colleagues, managing finances, and maintaining high standards of service and quality. **About CCW:**Located beside The Cooper Marina, this sunlit cafe begins the day with coffee, breakfast, and relaxed waterfront dining before transitioning into an all-day gathering place for lunch, dinner, and evening wine service coming soon.**DUTIES & RESPONSIBILITIES:*** Assist the Restaurant Manager in overseeing all aspects of restaurant operations, including staffing, scheduling, and inventory management.* Be thoroughly familiar with all menu items, specials, beverages, etc.* Maintain safe working conditions and practices.* Conduct daily pre-meal meetings with service staff.* Supervise the floor during operation. Coordinate all functions in the dining room during service.* Set service staff schedules.* Monitor and handle guest complaints, ensuring guest satisfaction.* Review departmental profits, payroll expenses, etc.* Review and maintain other expense control sheets.* Identify and implement methods for efficiency and reduction of payroll costs.* Administer pay increases according to length of service, performance evaluation, and hotel policy standards.* Assist in the development of new marketing ideas within the department.* Prepare monthly, quarterly, and yearly budget forecasts.* Conduct performance evaluations and disciplinary procedures.* Expedite table turnover and table resetting.* Coordinate and supervise the ordering of all supplies. Conduct the monthly inventory of supplies.* Negotiate with external vendors. **REQUIRED SKILLS & EXPERIENCE:*** College or vocational degree required, preferably in hotel/restaurant management, sales, or marketing.* Minimum five years of experience in a leadership position in a 4- or 5-star restaurant, with a minimum of three years of progressive management.* Accounting, budgeting, and financial statement working knowledge.* Proven leadership qualities.* Full working knowledge of restaurant operations, budgets, and management.* Ability to communicate with hotel guests, suppliers, and employees to their understanding.* Knowledge of all applicable State/Federal labor, liquor, and restaurant laws & regulations.* Ability to provide friendly, efficient, and courteous service to guests.* Ability to analyze written reports and prepare written or typed reports.* Ability to access, input, and retrieve information on the computer system.* Ability to work independently and exercise judgment to resolve personnel and production issues that arise during daily operations.* Ability to handle the stress inherent in overseeing operations, interacting with colleagues, and resolving guest problems.* Ability to work under pressure, be organized, self-motivated, and work well with others.* Strong positive attitude and ability to initiate a light conversation with guests.* Knowledge of hotel property and operating hours of each guest service area. Basic knowledge of Charleston and the surrounding areas.* Ability to provide legible communication.* Must be able to complete work in a timely, accurate, and thorough manner.* Ability to work effectively and relate well with senior management, colleagues, subordinates, and individuals inside and outside the hotel.* Understanding of the luxury hotel environment.* Additional foreign language skills are a plus.**PHYSICAL REQUIREMENTS:**The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:* Must be able to lift equipment, supplies, etc., of at least 30 pounds.* Must be able to resolve problems, handle conflict, and make effective decisions under pressure.* The role may require extended periods of time on your feet, especially during peak hotel hours or events.* Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities.* Good hearing is necessary for effective communication with colleagues, guests, and stakeholders. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.