ASSISTANT MANAGER - COMMERCIAL

ACE Parking; Tacoma (WA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

Vacation/Sick leave

Holiday pay

Discount programs

Flexible Spending Accounts

Job summary

ACE Parking seeks an Assistant Manager to oversee parking operations across multiple locations, ensuring policy adherence, guest satisfaction, and profitability. You will assist in hiring, training, coaching, and scheduling while maintaining high service standards.

The role requires strong customer service, supervision experience, and proficiency with Microsoft Office; weekend availability and a valid driver's license are expected. A Bachelor's is preferred but not required.

Qualifications

• Bachelors degree preferred but not required.
• One year of supervisory experience is required.
• Parking experience is a plus but not required.
• Flexible schedule with weekend availability is expected.
• MVR guidelines must be met and a valid driver's license is required.
• Ability to drive a manual transmission vehicle.
• Excellent customer service skills are essential.
• Strong verbal and written communication abilities.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Oversee parking policies and procedures to meet standards while maximizing profitability.
• Assist in hiring, training, coaching, and scheduling across multiple locations.
• Plan and direct special event activities and coordinate with Supervisors and Directors.
• Respond to and resolve guest or visitor complaints and service discrepancies.
• Maintain communication with property management, site manager, customers, and guests.
• Provide timely updates to the site manager and resolve issues in their absence.
• Lead shift briefings and staff meetings for consistent information flow.
• Educate and direct team on equipment use to ensure safety and efficiency.
• Handle call-offs and assist with scheduling as needed.
• Support diagnostic and preventative maintenance activities.

Skills

Supervisory experience

Customer service

Microsoft Office

Multitasking

Communication skills

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Compensation Range: $28.00 - $30.00 Per Hour

About Us:

One of the reasons why we are the nations leading parking management expert is because we recognize that people are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn Every Thank You, which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Ace. Our Legacy)

Culture:

We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the Position:

• Ensuring that parking policies and procedures meet expectations and established standards, while maximizing profitability and minimizing financial exposure.
• Assisting in the management of team members including, being an integral part of the hiring, training, coaching, and counseling processes, to ensure that performance standards are met in multiple locations.
• Assisting in the planning and directing special event activities, as well as coordinating with other Supervisors and Directors as required.
• Responding to and resolving any guest or visitor complaints, vehicle claims and service discrepancies.
• Maintaining continual communication with property management, Site Manager, customers, and guests.
• Keeping Site Manager abreast of any management concerns in a timely and efficient manner and resolving issues as quickly as possible in their absence.
• Conducting shift briefings and staff meetings to ensure a consistent and effective flow of information.
• Maintain a safe and clean work environment by educating and directing team members on the use of equipment and resources.
• Handling call offs and assisting with scheduling when necessary.
• Diagnosis and preventative care maintenance.

Accountability

The Parking Manager is responsible for ensuring the parking policies and procedures meet expectations and the management of team members including, being an integral part by assisting in the hiring, training, coaching and counseling processes, to ensure that performance standards are met.

Communication

Effective communication is vital for the Assistant Manager role. They must maintain constant communication property management, site manager, customers, and guests.

Family

We consider our team and guests as part of our extended family. The Parking Manager should embody this core value by treating all individuals with respect, empathy, and courtesy, creating a warm and welcoming atmosphere.

Exceptional Service

Our commitment to exceptional service is non-negotiable. The Assistant Manager must go above and beyond to exceed guest expectations, assisting with luggage, providing directions, and offering assistance whenever needed.

Profitability

While the Assistant Manager's primary role is management, they should also be mindful of operational efficiency. The Assistant Manager is responsible for overseeing many parts of multiple locations operation.

About YOU:

• Bachelors degree preferred, but not required.
• One-year supervisory experience required.
• Prior parking experience is a plus, but not required.
• Must be willing to work a flexible schedule, and must be available to work weekends
• Must be able to meet Motor Vehicle Requirement (MVR) guidelines.
• Must have and maintain a valid drivers license.
• Must be able to drive a manual transmission vehicle.
• Possess excellent customer service skill.
• Demonstrate exceptional oral and written communication skills.
• Knowledge of and working skills in Microsoft Office Suite.
• Ability to multi-task in a fast-paced working environment
• Ability to lift up-to 25lbs.
• Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.

What We Can Offer You for All Your Hard Work:

• Compensation Range: $28.00 - $30.00 per hour.
• Medical, dental, vision, life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday for full-time and part-time employees
• Discount programs

ACE Parking is an Affirmative Action Federal Contractor and Equal Opportunity Employer that encourages applicants who are Protected Veterans of the U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply (EEO/M/F/V/D)