Assistant Manager, Client Operations

Simon & Schuster; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

Simon & Schuster US is seeking an Assistant Manager in Publisher Services to provide operational and administrative support to our vendor clients and internal teams. You will help with onboarding, client communications, and cross‑department collaboration to ensure smooth distribution operations.

Ideal candidates have 1–3 years of relevant publishing experience, strong organizational and communication skills, and proficiency with Airtable and Excel.

Qualifications

• Strong organizational and time-management skills.
• Excellent written and verbal communication and interpersonal skills.
• A desire to learn quickly and continuously.
• 1–3 years of relevant work experience preferred.
• Experience with Airtable and Excel is preferred.

Responsibilities

• Provide operational support and assistance to client publishers on S&S systems and processes, including responding to inquiries and routing tickets.
• Support the newclient onboarding process, including portal setup and access, metadata review and ingestion, and client training.
• Manage the Distribution Client Services email inbox and send client-facing communication.
• Collaborate across departments to support client and client services team needs.
• Assist in developing and refining client tools, resources, and systems and processes.
• Maintain accurate and up-to-date client information across internal systems and databases.
• Assist in coordination and logistics of client sales conferences and meetings.
• Manage a range of recurring reports for the client and operations teams.

Skills

Organization

Time management

Communication

Interpersonal skills

Airtable

Excel

Book publishing

Tools

Airtable

Excel

Job description

Simon & Schuster was named to Forbes magazine list of America's Best Mid-Size Employers 2022. Simon & Schuster is a global leader in general interest publishing, dedicated to providing the best in fiction and nonfiction for readers of all ages, and in all printed, digital and audio formats. Its distinguished roster of authors includes many of the world's most popular and widely recognized writers, and winners of the most prestigious literary honors and awards. It is home to numerous well-known imprints and divisions such as Simon & Schuster, Scribner, Atria Books, Gallery Books, Pocket Books, Adams Media, Simon & Schuster Children's Publishing and Simon & Schuster Audio and international companies in Australia, Canada, India and the United Kingdom, and proudly brings the works of its authors to readers in more than 200 countries and territories. For more information visit our website at www.simonandschuster.com.

This role in S&S Publisher Services will be responsible for supporting Simon & Schuster’s distribution client publisher division. The role will report to the Director of Client Publishing Operations and will work closely with, and provide administrative and operational support to, the operations and client services teams internally, as well as key contacts at independent publisher clients. The Assistant Manager will be instrumental in providing exceptional service and support to a wide range of independent publishers and the position will offer growth and exposure to many publishing departments and job functions.

Responsibilities

• Provide operational support and assistance to client publishers on S&S systems and processes, including responding to technical or process-related inquiries, routing tickets, managing systems access, etc.
• Support the newclient onboarding process, including portal set up and access, metadata review and ingestion, and client training
• Manage the Distribution Client Services email inbox and send client-facing communication
• Collaborate across departments to support client and client services team needs
• Providesupport to new strategic initiatives including, but not limited to, improving client tools, developing new resources to serve clients, and implementing and continuously refining systems and processes
• Contribute to client resources such as a monthly newsletter, wiki articles, and a regular cadence of educational programming
• Maintain accurate and up-to-date client information across internal systems and databases
• Assist in coordination and logistics ofclient sales conferences and meetings
• Manage a range of recurring reportsfor the client and operations teams

Requirements

• Exceptional organizational and time management skills with the ability to manage multiple priorities across various projects
• Strong written and verbal communication, highly developed interpersonal skills, and comfort communicating with stakeholders across levels, groups, and departments
• A desire to learn quickly and continuously
• A passion for book publishing, with 1–3 years of relevant work experience preferred
• Experience with Airtable and Excel is preferred

Simon & Schuster US is an equal opportunity employer (EOE) including disability/vet. At Simon & Schuster US, the spirit of inclusion feeds into everything that we do. From employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Simon & Schuster US is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable. Additionally, employees have access to our industry-first, Broad Based Ownership program, which makes all employees partners in our shared success.

Candidates hired for this or any other posted Simon & Schuster role will be employees of Simon & Schuster, LLC, subject to all policies, including the Workplace Privacy Notice (https://www.simonandschuster.com/p/workplace-privacy-notice) , and eligible solely for the benefits plans thereof.

Job Details

Job Family Book Sales

Job Function Sales

Pay Type Salary

Hiring Min Rate 60,000 USD

Hiring Max Rate 65,000 USD