Publishing Operations Assistant Manager

Simons; New York; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) plan

Life insurance

Disability benefits

Tuition assistance

PTO

Broad Based Ownership program

Job summary

Simon & Schuster US is seeking an Assistant Manager to support the Distribution Client Services team, partnering with operations and client services across internal departments and with independent publishers. The role focuses on onboarding new clients, managing portal access, metadata ingestion, and providing responsive service to publishers.

The position offers growth opportunities within publishing operations, exposure to multiple departments, and a strong emphasis on excellent client

Qualifications

• Exceptional organizational and time management skills with the ability to manage multiple priorities across various projects.
• Strong written and verbal communication, highly developed interpersonal skills, and comfort communicating with stakeholders across levels, groups, and departments.
• A desire to learn quickly and continuously.
• A passion for book publishing, with 1–3 years of relevant work experience preferred.
• Experience with Airtable and Excel is preferred.

Responsibilities

• Provide operational support and assistance to client publishers on S&S systems and processes, including responding to technical or process-related inquiries, routing tickets, managing systems access, etc.
• Support the new client onboarding process, including portal set up and access, metadata review and ingestion, and client training.
• Manage the Distribution Client Services email inbox and send client-facing communication.
• Collaborate across departments to support client and client services team needs.
• Provide support to new strategic initiatives including, but not limited to, improving client tools, developing new resources to serve clients, and implementing and continuously refining systems and processes.
• Contribute to client resources such as a monthly newsletter, wiki articles, and a regular cadence of educational programming.
• Maintain accurate and up-to-date client information across internal systems and databases.
• Assist in coordination and logistics of client sales conferences and meetings.
• Manage a range of recurring reports for the client and operations teams.

Tools

Airtable

Excel

Job description

Simon & Schuster US is seeking an Assistant Manager to support the Distribution Client Services team, partnering with operations and client services across internal departments and with independent publishers. The role focuses on onboarding new clients, managing portal access, metadata ingestion, and providing responsive service to publishers.

The position offers growth opportunities within publishing operations, exposure to multiple departments, and a strong emphasis on excellent client