Assistant Manager CityWalk Food

Universal Studios Hollywood; California; On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid leave

Tuition reimbursement

Employee discounts

Job summary

NBCUniversal is seeking a supervisor for a quick service branded venue. You will oversee daily operations, enforce brand standards, and lead a team of hourly staff to ensure quality guest service and budget adherence.

Responsibilities include coaching staff, managing schedules, and maintaining safe, clean work areas while supporting guest satisfaction programs and revenue goals.

Qualifications

• High School diploma or GED required.
• Minimum 2+ years quick service food management experience.
• Experience managing 10+ employees.
• Excellent written and verbal communication.
• Ability to work rotating schedules, nights, weekends.
• Able to work outdoors in varying weather and travel between venues.

Responsibilities

• Supervise operation of quick service venue.
• Enforce brand standards and safety compliance.
• Optimize profits while maintaining quality and guest service.
• Lead, mentor, and coach hourly staff.
• Maintain budgeted costs of goods and variable labor.
• Ensure hiring and training content is up-to-date.
• Maintain a clean, safe, professional work area.

Skills

Communication skills

Leadership

Team management

Education

High School diploma or GED

Hospitality mgmt or business admin degree

Tools

Microsoft Word

Excel

PowerPoint

Job description

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

Responsible for daily supervision of the operation of quick service branded venue. Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.

Essential Functions

• To execute the Starbucks brand standards
• Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.
• With the direction of the venue Manager, execute strategic plans to optimize operational profits while maintaining quality, cleanliness, safety and Guest Service standards.
• Supports the employee and guest satisfaction programs and ensures the staff understands the importance of the programs.
• Supervises all hourly staff, provides work direction, performance reviews, and coaching to team
• Mentors and counsels team members and enforce appropriate policies and procedures ensuring compliance of departmental standards.
• Responsible for supervising employee’s workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships ensure our employees are exceeding expectations.
• Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
• Maintain or exceed weekly budgeted variable operations result: cost of goods and variable labor. Adjust operations as necessary to budgets.
• Maintain a clean, safe and professional work area.
• Ensure proper hiring, and training content are maintained.
• Ensure the workforce is trained and proficient at operating venues.
• Performs other duties as assigned.

Qualifications

• High School diploma or GED required
• Minimum 2+ year’s quick service food management experience with managing large high-volume food service operations and managing a team of 10+ employees.
• Working knowledge of Microsoft Office programs such as Word, Excel, and PowerPoint
• Excellent written and verbal communication skills to effectively communicate with all levels of the organization
• Ability to work rotating schedules, holidays, weekends and nights
• Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day

Desired Characteristics

• Associate or Bachelor’s degree (or equivalent) in hospitality management or business administration preferred.
• Experienced in Quick Food Service
• Ability to express ideas clearly and logically and should love to write. Must demonstrate good judgment
• and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind
• Strong customer service, interpersonal and organizational skills
• Able to provide creative solutions to guest situations
• Ability to work in a high paced, repetitive teamwork environment
• Strong interpersonal and analytical skills
• Quick thinker with the ability to make sound decisions
• Able to manage effectively under deadlines

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $29.00 - $32.00 hourly

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].