Assistant Manager (Chicago - Lakeview)

Playa Bowls, LLC.; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tips

Training program

Fun environment

Employee discounts

Job summary

Playa Bowls, LLC in Chicago is seeking an Assistant Manager to lead daily shop operations, train staff, and resolve issues to maintain quality and guest satisfaction.

You will work closely with the shop manager, supervise service, coordinate deliveries, manage inventories, and uphold safety standards, while embracing our fun, fast-paced culture and growth opportunities.

Qualifications

• Must have ServSafe Manager Certification
• Must be willing to obtain Chicago Food Service Safety Certification
• Must be available to work holidays and weekends
• Knowledge of supply chain
• Personnel and HR duties

Responsibilities

• Check products to ensure consistency, palatability, and quality
• Investigate and resolve complaints regarding food quality, service, and accommodations
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food and to make sure it’s up to Company Standards
• Schedule staff hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation
• Review work procedures and operational problems to determine ways to improve service, performance, or safety
• Perform some food preparation or service tasks such as prepping, clear tables and serving food and drinks when necessary
• Maintain food and equipment inventories and keep inventory records
• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
• Order and purchase product, equipment, and supplies
• Organize and direct worker training programs, resolve personnel problems, and evaluate employee performances
• Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
• Utilize POS system, operate cash register and make bank deposits
• Fill out business or government forms, maintain records, reports, or files and safety reports
• Adhere to company opening and closing procedures and maintain accompanying records
• Fill in for General Manager in the event of an extended absence
• Lives the Playa Bowls mission, purpose, and values

Skills

Managerial experience

Customer service

Communication

Team player

Critical thinking

Fun attitude

Education

ServSafe Manager Certification

Chicago Food Safety Certification

Tools

ADP WFN

POS system

Job description

Who We Are

Playa Bowls is New Jerseys Original Acai Shop founded in 2014, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, excitement, and togetherness. At Playa Bowls, we live our brand in our actions and in the relationships that we make in our communities. Our focus is to provide a bowl full of deliciousness to every guest, delivered with authenticity and passion for the Playa way. What began as a pair of blenders, a patio table, and a fridge has flourished into a 250-unit operator and franchisor of the leading fast casual restaurant concept.

Job Description

Job Description

What We Offer

• Tips: Playa Bowls offer a competitive salary plus tips!
• Development: Our Playa Bowls training program will allow you to grow your skills to use in any career!
• Fun Environment: We are always dancing, smiling & having lots of fun!
• Playa Discounts: Employees receive discounts for meals (on and off shift) and merchandise.

Who You Are

You’re a positive and enthusiastic people-person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As the Assistant Manager, you will be working cohesively with the Manager of the shop performing a variety of tasks from training new employees to strategically resolving problems. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun, we want you!

What You’ll Do

• Check products to ensure consistency, palatability, and quality
• Investigate and resolve complaints regarding food quality, service, and accommodations
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to make sure it’s up to Company Standards
• Schedule staff hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation
• Review work procedures and operational problems to determine ways to improve service, performance, or safety
• Perform some food preparation or service tasks such as prepping, clear tables and serving food and drinks when necessary
• Maintain food and equipment inventories and keep inventory records
• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
• Order and purchase product, equipment, and supplies
• Organize and direct worker training programs, resolve personnel problems, and evaluate employee performances
• Assess Team Member's needs, and recruit new hires using Company methods such as ADP WFN, advertisements, or attendance at job fairs
• Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
• Utilize POS system, operate cash register and make bank deposits.
• Fill out business or government forms, maintain records, reports, or files and safety reports
• Adhere to company opening and closing procedures and maintain accompanying records
• Fill in for General Manager in the event of an extended absence
• Lives the Playa Bowls mission, purpose, and values

What You’ll Bring

• Previous Managerial Experience
• Valid Driver’s License
• A Team Player
• Great Customer Service
• Knowledge of Supply Chain
• Personnel and Human Resources Duties
• Communication and Active Listening Skills
• Critical Thinking
• Most importantly, FUN

Requirements

• Must have ServSafe Manager Certification
• Must be willing to obtain Chicago Food Service Safety Certification
• Must be available to work holidays and weekends

Essential Physical Functions

• Must be able to remain in a stationary position for prolonged periods of time
• Must be able to lift or otherwise move 25-40 pounds occasionally
• Must be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.

MISSION

Inspire and support our communities one bowl at a time.

VALUES

Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol

Playa Bowls is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.