Assistant Manager – Carthage, MO

Ziggi’s Coffee, LLC; Carthage, Northern (MO, KY); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Ziggi’s Coffee in Carthage, MO is seeking an Assistant Manager to support the General Manager in delivering an exceptional guest experience. You will help run daily operations, coach the team, and uphold brand standards.

As a proactive leader, you’ll foster a positive, inclusive store culture, oversee training, and step into leadership on shift. This role emphasizes reliability, communication, and hands-on involvement in all store activities.

Qualifications

• Leadership experience in a fast-paced cafe environment is preferred.
• Strong understanding of daily store operations and drink quality standards.
• Able to lead by example, provide feedback, and adapt as needed.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Assist the General Manager in leading the team and maintaining daily operations.
• Support onboarding and ongoing training for new and existing staff.
• Foster a safe, inclusive work environment focused on guest experience and team wellbeing.
• Communicate clearly with the GM, owners, and teammates on shift.
• Handle administrative duties like inventory ordering, deposits, and invoicing.

Skills

Leadership

Operations

Lead by example

Interpersonal skills

Reliability

Training onboarding

Job description

Position Summary:

The Assistant Manager is a proactive, guest-focused leader who helps create an exceptional experience for both customers and team members. Working closely with the General Manager, this individual plays a key role in upholding operational excellence, supporting staff development, and fostering a positive, growth-oriented store culture. The Assistant Manager leads by example —balancing accountability, teamwork, and a passion for coffee and people.

Key Qualifications:

• 3–6 months of leadership experience in a coffee shop, café, or similar fast-paced setting (Ziggi’s experience preferred).
• Strong grasp of daily store operations, drink quality standards, and service fundamentals.
• Able to lead by example, give and receive feedback, and step into any role as needed.
• Excellent interpersonal and communication skills.
• Proven reliability and ability to take initiative without supervision.
• Completion of required training modules and a strong understanding of brand values.

Core Responsibilities:

• Partner with the General Manager to lead the team and maintain day-to-day operations.
• Support new hire onboarding, hands-on training, and continual team development.
• Foster a safe, inclusive, and positive work environment that prioritizes guest experience and team well-being.
• Communicate consistently and clearly with the General Manager, store owners, and team members.
• Execute administrative duties including ordering inventory, preparing deposits, and entering invoices.
• Assist in upholding health, safety, and cleanliness standards across the store.
• Step into leadership during GM absences and serve as a reliable decision-maker on shift.

What Success Looks Like:

• Your store runs smoothly, even in fast-paced or high-pressure moments.
• Your team feels supported, coached, and ready to take on new challenges.
• Guests leave happy—and come back often—because of the experience you help create.
• You’re a dependable, positive presence who uplifts the team and sets the standard every day.