Assistant Manager, Box Office

Cleveland Cavaliers; Cleveland (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

The Cleveland Cavaliers are seeking an Assistant Manager for their Box Office to lead daily operations and ensure exceptional customer service. This full-time role requires strong leadership skills, flexibility for nights and weekends, and experience in a fast-paced environment. The ideal candidate will manage staff, oversee payroll, and create training materials while being a member of the Local 756 Union.

Qualifications

• 2+ years of supervisory or management experience preferred.
• Experience with ticketing systems preferred; Seatgeek experience is a plus.
• Strong computer skills, proficient in MS Office.

Responsibilities

• Manage payroll and timekeeping for box office employees.
• Oversee cash handling procedures and ensure compliance with venue policies.
• Assist in recruiting and onboarding seasonal and full-time staff.

Skills

Customer Service

Problem Solving

Leadership

Attention to Detail

Time Management

Tools

MS Office

Ticketing Systems

Job description

Join to apply for the Assistant Manager, Box Office role at Cleveland Cavaliers

Job Summary:
Rocket Arena is seeking a proactive and detail-oriented Assistant Manager, Box Office to support the daily operations of our dynamic box office team. This individual will play a key role in leading administrative functions, supervising event operations, and ensuring exceptional customer service for all guests. The ideal candidate thrives in a fast-paced environment and is passionate about live entertainment and sports.

**This role requires flexible working availability, including nights, weekends, and occasional holidays.

**This role requires joining the Local 756 Union.

Essential Duties & Responsibilities:

• Create training materials to support onboarding and staff development.
• Manage payroll and timekeeping for box office employees.
• Oversee cash handling procedures and ensure compliance with venue policies.
• Assist in recruiting and onboarding seasonal and full-time staff.
• Build and maintain employee work schedules.
• Develop and update box office Standard Operating Procedures (SOPs).
• Generate and distribute reports on box office activity, including sales and call volume.
• Work scheduled event nights and assist in managing event staff on-site.
• Provide ongoing leadership, support, and guidance to part-time and seasonal box office staff.

Required Qualifications:

• Minimum 2+ years of supervisory or management experience preferred.
• Willingness to become a member of Local 756 Union is mandatory.
• Flexible availability, including nights, weekends, and holidays.
• Experience with ticketing systems preferred; Seatgeek experience is a plus.
• Strong computer skills, proficient in MS Office.
• Proven customer service experience in a fast-paced, guest-facing environment.
• Excellent problem-solving skills with a detail-oriented approach.
• Ability to prioritize tasks and work efficiently under deadlines.
• Professionalism, patience, and tact in guest and coworker interactions.
• Ability to work independently with minimal supervision.
• Capacity to manage multiple responsibilities and adapt to shifting priorities under pressure.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Management, Administrative, and Customer Service

Industries

• Entertainment Providers, Events Services, and Spectator Sports