Assistant Manager (Bilingual preferred)

CAPSTONE REAL ESTATE SERVICES, INC.; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Paid time off

Job summary

Capstone Management seeks an on-site leasing professional to handle daily financial operations, leasing tasks, show apartments, and process applications. You will promote a positive image of the community and management company, and assist with leasing and showings.

The role requires High School or equivalent, strong math skills, and a drivers license; bilingual preferred. Capstone offers medical, dental, vision, 401K, and vacation/sick/personal time.

Qualifications

• High School or equivalent.
• Strong math skills.
• Bilingual preferred.

Responsibilities

• Completes daily financial transactions by collecting and posting rent, fees, and other payments, preparing daily deposits and monthly close-out reports, and processing invoices and payables.
• Operates property management software and ensures data integrity through updates and backups.
• Review resident files and accounting records to identify unpaid or late fees; communicate with residents and enforce the lease to maximize revenue.
• Review and submit vendor invoices for payment, code charges to Chart of Account, and coordinate with vendor, accounting, and client/owner as needed.
• Follow eviction procedures, give proper notice, and represent the community in court when required.
• Process resident move-outs in accordance with lease terms and fees; ensure proper disposition.
• Promote resident satisfaction by addressing complaints and service issues promptly; take action to resolve them.
• Serve as on-site supervisor in the absence of the community manager, coordinating daily work and maintenance tasks.

Skills

Strong Math Skills

Bilingual preferred

Education

High School or equivalent

Job description

• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and monthly close out reports, and processing invoices and payables.
• Operates the property management software and completes transactions by entering correctly and by completing updates and back-ups to ensure the integrity of the system.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.

Job Details

Description

• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and monthly close out reports, and processing invoices and payables.
• Operates the property management software and completes transactions by entering correctly and by completing updates and back-ups to ensure the integrity of the system.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.

Offers support and assists with leasing, showing apartments to prospects. Complete

follow-up and process the application. Includes preparing the lease and move in documents.

Promotes a positive image of the apartment community and management company.

Capstone Management offers competitive pay for the market. Benefits include medical, dental, vision and 401K. Includes vacation, sick and personal time off.

Education Requirements

• High School or equivalent
• Strong Math Skills
• Bilingual preferred

License/Certifications Required

• Drivers License

CRIMINAL HISTORY RECORD

If an offer of employment is made and accepted, continued employment will be contingent upon the satisfactory results of a thorough Criminal History Record Check(s). It is Capstone's policy to not employ individuals who have been convicted of misdemeanor or felony offenses involving (a) illegal drug use, (b) public indecency, (c) theft, or (d) crimes against persons or property. Also, it is Capstone's policy to not employ individuals who have any criminal history not disclosed by the applicant on the employment application. In special situations, we may make exceptions to the "no criminal history" policy, depending on the nature of the crime, how many years ago the crime occurred, the total number of crimes committed and other factors. Moving traffic violations will not be considered except for reckless driving, driving while intoxicated or excessive red light or speeding violations

DRUG SCREENING

If an offer of employment is made and accepted, continued employment will be contingent upon the satisfactory results of a Drug Screen Test. It is Capstone's policy to not employ individuals who test positive for illegal drug use or alcohol abuse.

EOE M/F

EOE M/F

EOE M/F