Assistant Manager - Bilingual

Nationalvision1; Los Angeles (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401k Retirement Savings

Flex Spending Account

Paid Time Off & Holidays

Parental Leave

Employee Eyewear Discount

Overtime pay

Job summary

National Vision is seeking a Store Leader in Los Angeles to oversee the eyeglass department, drive profitability, review P&L, and ensure policies are followed. You will lead a team of Opticians and Sales Associates, manage promotions and merchandising, and report to upper management.

You will coach and develop staff, maintain high standards of customer service, and ensure seamless store operations in a fast-paced environment.

Qualifications

• Fluent in reading and speaking both English and Spanish.
• Optical sales experience; supervising experience preferred.
• Proven ability to lead, coach and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills for effective team management.
• Exceptional customer service skills.
• Strong organizational skills for planning and monitoring goals.
• Ability to analyze and understand financial reports.

Responsibilities

• Monitor and achieve profit, sales and performance goals (review P&L).
• Oversee eyeglass department efficiency and policy compliance.
• Convey commitment to outstanding customer service across associates.
• Ensure quality standards, review remakes and enforce policies.
• Communicate with General Manager, District Manager, and Corporate Office; provide store reporting.
• Manage promotions, advertising, and visual merchandising; inform staff and doctors of promotions.
• Supervise and motivate Opticians and Sales Associates; ensure day-to-day functions are completed.
• Assist General Manager with staffing forecasts, recruitment and retention.

Skills

Bilingual English/Spanish

Optical sales experience

Supervisory experience

Leadership and coaching

Customer service excellence

Financial reporting analysis

Operational compliance

Job description

What would you do? - The Specifics

• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company's policies and operational guidelines.
• Convey a commitment to providing outstanding customer service and ensure all associates do the same.
• Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
• Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required.
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
• Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
• Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
• Motivate associates to exceed performance standards.

Are you the right fit? - The Suitable Talent

• Fluent in reading and speaking both English and Spanish.
• Optical sales experience. Supervising experience is preferred.
• Proven ability to lead, coach and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills (both oral and written) for effective management of teams.
• Exceptional customer service skills.
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future.

Our Benefits Include:

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount
• Overtime pay when applicable

Focus on Professional Growth and Career Fulfillment:

• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement

At National Vision, you'll enjoy more than just a job - you'll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.