Assistant Manager - Optical

Nationalvision1; Staunton (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Paid Time Off & Company Holidays

Parental Leave

Employee Eyewear Discount

Overtime pay

Job summary

National Vision is seeking a store leader to oversee the eyeglass department, drive sales, and ensure compliance with company policies while delivering outstanding customer service. You will supervise optical sales associates and receptionist in some stores, coach teams, forecast staffing, recruit and retain talent, and communicate with upper management to report on performance.

Focus on promotions, merchandising, and operational standards to achieve profit goals and customer satisfaction in a

Qualifications

• Experience in optical sales and supervising staff.
• Strong leadership and coaching abilities.
• Excellent communication and customer service skills.
• Ability to analyze financial reports and drive performance.
• Strong organizational and problem-solving capabilities.

Responsibilities

• Monitor and achieve profit, sales and performance goals.
• Oversee eyeglass department efficiency and policy compliance.
• Provide exceptional customer service and ensure staff do the same.
• Review remakes and enforce quality standards.
• Communicate with management and provide store reporting.
• Lead promotions, merchandising and staff supervision.
• Forecast staffing needs and recruit top talent.
• Motivate associates to exceed performance standards.

Skills

Optical sales

Supervising experience

People leadership

Communication skills

Customer service

Organizational skills

Financial reporting

Problem solving

Job description

What would you do? - The Specifics

• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company's policies and operational guidelines.
• Convey a commitment to providing outstanding customer service and ensure all associates do the same.
• Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
• Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required.
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
• Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
• Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
• Motivate associates to exceed performance standards.

Are you the right fit? - The Suitable Talent

• Optical sales experience. Supervising experience is preferred.
• Proven ability to lead, coach and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills (both oral and written) for effective management of teams.
• Exceptional customer service skills.
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future.

Our Benefits Include:

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount
• Overtime pay when applicable

Focus on Professional Growth and Career Fulfillment:

• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement

At National Vision, you'll enjoy more than just a job - you'll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.