Assistant Manager: Base Area Ops - Salary

Vail Resorts; Kansas City (MO); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Ski passes

Discounts

401(k)

Training program

Referral program

Wellness benefits

Job summary

Snow Creek Ski Area in Kansas City, MO is hiring an Assistant Manager: Base Area Operations for Winter Seasonal 2026/2027. You will lead base area operations, coordinate Parking & Facilities Maintenance, and ensure an exceptional guest arrival experience.

The role requires 3+ years of leadership in hospitality or resort ops, strong guest service and communication skills, and the ability to work weekends and outdoor conditions. Competitive pay ($52k–$64k) plus training, 401(k), and employee perks.

Qualifications

• 3+ years of leadership or supervisory experience in hospitality, recreation, guest services, resort operations, or a related field.
• Proven ability to lead teams and manage multiple operational areas simultaneously.
• Strong guest service, communication, and problem-solving skills.
• Experience with hiring, training, scheduling, and performance management.
• Proficiency with Microsoft Office and business systems.
• Valid driver's license.
• Ability to work a flexible schedule including weekends, evenings, holidays, and peak operating periods.
• Ability to work both indoors and outdoors in varying weather conditions.

Responsibilities

• Provide leadership and operational oversight for base area operations.
• Serve as a member of the Resort Senior Leadership Team, guiding planning and staffing.
• Lead department Leads and frontline teams with safety and guest service focus.
• Develop and execute plans supporting guest experience and financial objectives.
• Oversee staffing: hiring, onboarding, training, scheduling, and performance.
• Coordinate peak-period operations with other departments.
• Monitor guest feedback and performance metrics; drive improvements.
• Ensure facilities upkeep and safety standards across base area.
• Coordinate maintenance and vendor activities for safety.
• Monitor budgets, payroll, and operating expenses.
• Serve as Manager on Duty during emergencies and peak periods.
• Drive continuous improvement in efficiency and guest satisfaction.
• Perform other duties as assigned.

Skills

Leadership experience

Guest service

Communication skills

Scheduling

Training

MS Office

Driver's license

Problem-solving

Flexibility

Tools

Microsoft Office

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more

Assistant Manager: Base Area Ops - Salary

Date: Sep 17, 2026

Location: Kansas City, MO, US

Company: Snow Creek Ski Area

Shift Type: Winter Seasonal 2026/2027

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Assistant Manager, Base Area Operations is a key member of the Resort Senior Leadership Team and provides leadership and operational oversight for Products, Sales & Services, Snow Tubing Operations, and coordinates Parking & Facilities Maintenance. This role is responsible for delivering an exceptional guest arrival experience while achieving departmental safety, staffing, operational, and guest service objectives.

Through strong leadership and cross-functional collaboration, the Assistant Manager ensures base area operations are safe, efficient, welcoming, and aligned with resort goals and values. The role also oversees the appearance and upkeep of guest-facing base area facilities and grounds through coordination of maintenance activities.

Job Specifications:

• Starting Wage:$52,000.00 - $64,064.00
• Employment Type:Winter Seasonal 2026/2027
• Shift Type:Full Timehours available
• Minimum Age:At least 18 years of age
• Housing Availability:No

Job Responsibilities:

• Provide overall leadership and operational oversight for Products, Sales & Services, Snow Tubing Operations, and Base Area Facilities Coordination.
• Serve as a member of the Resort Senior Leadership Team, contributing to operational planning, staffing strategies, business objectives, and overall resort performance.
• Lead and develop department Leads and frontline teams while fostering a culture focused on safety, accountability, teamwork, and guest service excellence.
• Establish and execute operational plans that support guest experience, employee engagement, safety, and financial objectives.
• Oversee staffing strategies including hiring, onboarding, training, scheduling, performance management, and employee development.
• Partner with resort departments to coordinate peak-period operations, special events, weather response plans, and guest demand forecasts.
• Monitor guest feedback and operational performance metrics to continuously improve the guest experience and support service recovery efforts.
• Ensure Products, Sales & Services and Tubing Operations are maintained and operated in accordance with company policies, procedures, and safety standards.
• Oversee the appearance, cleanliness, maintenance, and guest readiness of base area facilities, grounds, and public spaces.
• Coordinate facility maintenance, repair projects, and grounds upkeep with internal departments and external vendors to ensure a safe and welcoming environment.
• Monitor departmental budgets, labor performance, payroll, operating expenses, and efficiency metrics.
• Serve as Manager on Duty as assigned and provide leadership support during emergencies, operational incidents, and peak business periods.
• Drive continuous improvement initiatives that enhance operational efficiency, employee engagement, safety performance, and guest satisfaction.
• Perform other duties as assigned

Job Requirements:

• 3+ years of leadership or supervisory experience in hospitality, recreation, guest services, resort operations, or a related field.
• Proven ability to lead teams and manage multiple operational areas simultaneously.
• Strong guest service, communication, and problem-solving skills.
• Experience with hiring, training, scheduling, and performance management.
• Proficiency with Microsoft Office and business systems.
• Valid driver's license.
• Ability to work a flexible schedule including weekends, evenings, holidays, and peak operating periods.
• Ability to work both indoors and outdoors in varying weather conditions.

Preferred:

• Experience in ski resort, mountain operations, attractions, hospitality, or recreation operations.
• Budget and labor management experience.
• Experience leading seasonal workforces

The expected pay range is$52,000.00 - $64,064.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.