Assistant Manager – Albuquerque, NM – Menaul Blvd

Ziggi’s Coffee, LLC; Albuquerque, Northern (NM, KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Ziggi’s Coffee, LLC in Albuquerque seeks an Assistant Manager to partner with the General Manager to lead daily operations, uphold drink quality, and deliver a standout guest experience.

You will mentor teammates, onboard new hires, supervise safety and cleanliness, and serve as a dependable on‑shift leader who steps in for the GM when needed. This role emphasizes proactive leadership, positive store culture, and hands-on coaching to help the team grow and guests feel valued.

Qualifications

• 3–6 months of leadership experience in a coffee shop or similar fast-paced setting.
• Strong grasp of daily store operations, drink quality standards, and service fundamentals.
• Ability to lead by example, give and receive feedback, and adapt to any role as needed.
• Excellent interpersonal and communication skills.
• Proven reliability and initiative without supervision.
• Completion of required training modules and understanding of Ziggi’s brand values.

Responsibilities

• Partner with the General Manager to lead the team and maintain day-to-day operations.
• Support new hire onboarding, hands-on training, and continual team development.
• Foster a safe, inclusive, and positive work environment prioritizing guest experience.
• Communicate consistently with the General Manager, store owners, and team members.
• Execute administrative duties including ordering inventory, deposits, and invoicing.
• Uphold health, safety, and cleanliness standards across the store.
• Step into leadership during GM absences and serve as a reliable on-shift decision-maker.

Skills

Leadership experience

Store operations

Lead by example

Interpersonal skills

Reliability

Brand training

Job description

Position Summary:

The Assistant Manager is a proactive, guest-focused leader who helps create an exceptional experience for both customers and team members. Working closely with the General Manager, this individual plays a key role in upholding operational excellence, supporting staff development, and fostering a positive, growth-oriented store culture. The Assistant Manager leads by example —balancing accountability, teamwork, and a passion for coffee and people.

Key Qualifications:

• 3–6 months of leadership experience in a coffee shop, café, or similar fast-paced setting (Ziggi’s experience preferred).
• Strong grasp of daily store operations, drink quality standards, and service fundamentals.
• Able to lead by example, give and receive feedback, and step into any role as needed.
• Excellent interpersonal and communication skills.
• Proven reliability and ability to take initiative without supervision.
• Completion of required training modules and a strong understanding of brand values.

Core Responsibilities:

• Partner with the General Manager to lead the team and maintain day-to-day operations.
• Support new hire onboarding, hands-on training, and continual team development.
• Foster a safe, inclusive, and positive work environment that prioritizes guest experience and team well-being.
• Communicate consistently and clearly with the General Manager, store owners, and team members.
• Execute administrative duties including ordering inventory, preparing deposits, and entering invoices.
• Assist in upholding health, safety, and cleanliness standards across the store.
• Step into leadership during GM absences and serve as a reliable decision-maker on shift.

What Success Looks Like:

• Your store runs smoothly, even in fast-paced or high-pressure moments.
• Your team feels supported, coached, and ready to take on new challenges.
• Guests leave happy—and come back often—because of the experience you help create.
• You’re a dependable, positive presence who uplifts the team and sets the standard every day.