Assistant Manager - 84

East Side Enterprise; Raynham (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401k matching

Flexible spending accounts

Tuition reimbursement

Paid time off

Job summary

East Side Enterprises in Raynham, MA is seeking a Guest Relations Specialist to deliver outstanding customer service, build lasting relationships, and contribute to store operations. You will handle cash transactions, assist customers with product knowledge, and mentor entry-level staff.

The role may support the Transition Team during new store openings and requires lifting 50+ pounds, compliance with safety procedures, and the ability to work off-shift from management.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to operate cash register and process payments accurately.
• Willingness to mentor entry-level staff.

Responsibilities

• Build relationships with customers to ensure loyalty.
• Operate cash register and process payments accurately.
• Handle complex transactions and upsell related items.
• Provide product knowledge and persuade customers to consider other items.
• Mentor entry-level Guest Relations Specialists and assist in training.

Job description

Join our team and enjoy a world of benefits!

Are you seeking a workplace that truly cares about your well-being? Look no further! We are excited to announce a fantastic opportunity to be part of our team and take advantage of our comprehensive benefit plan.

Health, Dental, and Vision Insurance:

Your health matters to us! We offer a top-notch insurance package that covers you and your family's medical, dental, and vision needs. Stay healthy and worry-free with our extensive coverage.

Matching 401k Plan:

We offer a generous matching 401k plan to help you save for your retirement. Start building a secure financial future with our support.

Flexible Spending Accounts:

Our flexible spending accounts allow you to set aside pre-tax dollars for medical and dependent care expenses.

Tuition Reimbursement:

We value your growth and development. Pursue your educational dreams with our tuition reimbursement program. Expand your knowledge, skills, and reach new heights in your career with our support.

Paid Time Off:

Work-life balance is essential to us, and we want you to have time for yourself and your loved ones.

Don't miss out on these incredible benefits that come with being part of our team. Join us today and experience a workplace that truly values your well-being.

You must be 18 years or older to apply

SUMMARY STATEMENT:

A Guest Relations Specialist with company experience who exhibits leadership qualities. This position may also work on the Transition Team open new stores.

POSITION CONTINGENCIES:

Must consent to a criminal background check and be willing to submit to drug test

RESPONSIBILITIES:

• Ability to build relationships with customers to ensure customer loyalty
• Operate cash register and process customer payment accurately and efficiently, in accordance with established policies
• Skill in handling complex transactions
• Knowledge of the products on special and the ability to persuade customer to consider other items.
• Willingness and ability to build and maintain rapport with customers and coworkers
• Cooperation with work team for the benefit of the company, customers and managers
• Monitor and refresh the appearance and cleanliness of store interior and exterior, product shelves, cooler doors and shelves, emptying trash containers, bagging ice and other restocking activities during quiet periods of few customers on the property.
• Check in and place orders.
• Ability to complete required store paperwork.
• Provides mentoring to entry level Guest Relations Specialists.
• Assists in the opening of new stores for 3-6 weeks.
• Must work off shift from Manager.

The attributes listed below are representative of the knowledge, skill and/or ability required.

• Adapts to change; takes on new responsibilities; handles pressure; adjusts plans to meet changing needs. Meets commitments; works independently; accepts accountability; sets personal standards in alignment with company standards; stays focused under pressure; meets attendance and punctuality requirements.
• Communicates well, both verbally and in writing; listens attentively to others; asks clarifying questions; manages distractions/interruptions.
• Sense of Urgency/Productivity - Prioritizes well, shows energy, instills urgency in others, meets deadlines. Manages fair workload, prioritizes tasks, develops good work procedures, manages time well.
• Is attentive to detail and accuracy, is committed to excellence, looks for improvements, monitors quality, own/acts on quality problems.
• Ability to utilize basic computer programs.

PHYSICAL DEMANDS:

• Capable of lifting 50+ pounds regularly
• Ability to work safely with hazardous chemicals and equipment
• Ability to bend, lift and reach repeatedly for extended periods of time
• Ability to stand in confined space for extended periods of time
• Ability to perform repeated actions for extended periods of time

East Side Enterprises Behavior Standard: Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, coworkers and management.

Incumbent must be able to work successfully with and for employees without regard to race, color, religion, sex, sexual orientation, national origin, age, disabilities, Vietnam-era, veteran status, or disabled veteran status.

*Statements included in this description are intended to reflect in general the duties and responsibilities of this classification and are not intended to be interpreted as being all-inclusive.