Assistant Manager 4028

Xfinity Master Company Code; Elk Grove (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Health insurance

Job summary

Wingstop in Elk Grove, CA is seeking an assistant manager to work with the store manager on planning, organizing, training and leading the team to meet sales, cost, guest service and food quality targets.

You will ensure scheduling, inventory, and cleanliness standards are maintained across all shifts and oversee deliveries, cash handling and staff coaching to uphold guest satisfaction.

Qualifications

• Experience in restaurant/fast-casual operations preferred.
• Strong guest service and leadership abilities required.
• Solid cash handling and POS reconciliation skills.

Responsibilities

• Oversee daily operations and ensure service quality and facility appearance.
• Meet scheduling requirements and cover shifts as needed to keep operations running smoothly.
• Ensure timely deliveries and control costs by ordering as needed and following receiving policies.
• Inspect equipment and maintain cleanliness and QSC standards.
• Coach and assess crew performance and enforce company policies.

Skills

Guest service

Order packaging

Cash handling

Credit reconciliation

Employee assessments

Shift leadership

Policy adherence

Job description

Job Details

Job Location: Wingstop 4028 - Elk Grove, CA 94524

Salary Range: $22.00 - $23.00

Job Description

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never frozen wings, hand‑cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience. We are looking for excellent assistant manager candidates to oversee and coordinate with the store manager the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, cost, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.

Essential Duties & Responsibilities

• Understand completely all policies, procedures, standards, specifications, guidelines & training programs.
• Achieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environment.
• Meet scheduling requirements, cover all shifts where it is needed to ensure operations go undisturbed. Follow up with the store manager for any callouts or no‑shows.
• Ensure weekly truck delivery are done by the scheduled times, ensuring we are controlling cost by ordering what we need.
• Inspect equipment on a daily basis, as well as keeping up with the temp log.
• Inspect all products to ensure they have been received in correct unit count and condition and deliveries are followed with receiving policies and procedures. Report any differences with the store manager.
• Always be prepared for our QSC ensuring cleanliness, procedures and equipment are maintained and are up to standard.

Key Skills/Abilities

• Assist the crew with all guest to make sure they feel welcome and are always given responsive, friendly and courteous service.
• Assist the crew with preparing and packaging all orders according to Wing Stop standards ensuring accuracy and presentation.
• Checking cashiers are consistently using the correct corporate guidelines, i.e. using the name, pushing the surveys etc.
• Oversee cash and credit by adhering to our cash handling and reconciliation procedures, ensuring deposits are accurate and credit card transactions are balanced.
• Make employee assessments by assigning one on one counseling reports with the store manager for review.
• Holding crew accountable for cleaning, any damages done to company property and work output.
• Be knowledgeable about personnel and administrative policies. Be fair and consistent with any corrective actions for any violations of company, rules, and procedures.

Working and building your shift leaders

• Supervising that shift leads are using correct opening/closing procedures and are adhering to company and labor policies during their shifts.
• Oversee that the shift leaders are committing to their goal of order accuracy and exceptional guest service.
• Supervise and control with shift leaders daily and weekly inventory as well as chicken counts and waste.
• Ensure the shift lead is controlling their staff to ensure a professional, safe and orderly work environment.
• Making sure the shift lead deals with any customer complaint in the correct fashion and takes over if the shift lead is unable to come to a resolution.
• Help fill in a position while daily/ weekly cleaning schedules are met so the shift lead can delegate work out to the crew.

Job Types

Full-time, Part-time

Benefits

• Employee discount
• Flexible schedule
• Health insurance

Shift

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range

• Every weekend
• Monday to Friday
• Weekend availability

Qualifications