Assistant Manager - 2nd

Rack Room Shoes; Greenwood (SC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Benefits information link

Job summary

Rack Room Shoes is seeking an Assistant Manager to assist the Store Manager in all day-to-day store operations, ensuring adherence to company policies. This role provides leadership, guidance, and training to staff and steps in during the Store Manager's absence to maintain operations and sales objectives.

The ideal candidate will drive exceptional customer service, manage POS activities, oversee inventory and merchandising, and supervise payroll and scheduling while maintaining loss prevention

Qualifications

• Background check completed and approved
• Excellent verbal and written communication skills
• Strong managerial and organizational abilities
• Interpersonal skills essential for customer and staff interactions
• Solid visual merchandising capabilities
• Basic math and ability to manage store metrics
• Knowledge of store policies and procedures
• Understanding of store presentation standards

Responsibilities

• Ensure safety and welfare of employees and customers
• Create and maintain an exceptional customer shopping experience
• Provide service training and leadership to staff
• Oversee store operations in Store Manager's absence
• Manage POS transactions, discounts, refunds, and loyalty
• Control inventory, pricing, and shelf presentation
• Lead scheduling, payroll budget, and attendance
• Train and develop direct reports and enforce standards
• Oversee loss prevention and asset protection
• Develop a comprehensive understanding of daily operations

Skills

Verbal communication

Written communication

Interpersonal skills

Leadership

Organizational skills

Customer service

Visual merchandising

Mathematical skills

Tools

POS system

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Strong interpersonal skills necessary for customer and employee interactions
Strong visual merchandising skills
Working knowledge of footwear, accessories and shoe care.
Basic mathematical skills
Knowledge of Corporate and Store Operations policies and procedures
A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Benefits Information: https://rackroomshoes.hrbenefits.net/