Assistant Manager - 2nd

Rack Room Shoes; Easton (MD); On-site; USD 38,000 - 48,000; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in day-to-day operations and lead the team to deliver exceptional customer service and sales results.

You will train staff, manage shifts and assist with inventory, merchandising and loss prevention to ensure store standards and policies are followed.

Qualifications

• Excellent verbal and written communication skills
• Strong managerial and organizational skills
• Strong interpersonal skills for customer and employee interactions
• Visual merchandising skills to maintain store presentation standards
• Working knowledge of footwear, accessories and shoe care
• Basic mathematical skills
• Knowledge of corporate and store operations policies
• Understanding of store presentation standards and merchandising

Responsibilities

• Assist the Store Manager in managing day-to-day store operations while ensuring compliance with company policies and procedures
• Provide leadership, guidance and training to staff
• In absence of Store Manager, assume responsibility for all store operations
• Improve and maintain customer shopping experience and service levels
• Handle POS transactions, discounts, refunds and loyalty programs per policy
• Support inventory control, receiving, pricing changes and merchandising activities
• Assist with scheduling, payroll, and time/attendance tracking
• Contribute to loss prevention and safeguarding company assets
• Participate in training and development of direct reports
• Support in-store promotions and visual merchandising execution
• Maintain high standards of store cleanliness and housekeeping

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Strong interpersonal skills necessary for customer and employee interactions
Strong visual merchandising skills
Working knowledge of footwear, accessories and shoe care.
Basic mathematical skills
Knowledge of Corporate and Store Operations policies and procedures
A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Benefits Information: https://rackroomshoes.hrbenefits.net/