Assistant Manager - 2nd

Rack Room Shoes; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes in Charlotte, NC is seeking an Assistant Manager to support the Store Manager in daily operations, ensuring policy compliance and excellent customer service. You will lead and train staff, help manage POS, inventory, merchandising, payroll, and loss prevention, and step in as acting manager when needed.

Join a team that emphasizes strong customer experience, effective leadership, and adherence to company standards while driving sales and store performance in a fast-paced retail

Qualifications

• Background check approved.
• Effective verbal and written communication.
• Managerial and organizational skills.
• Interpersonal skills for customer and employee interactions.
• Visual merchandising, footwear, accessories and shoe care knowledge.
• Basic mathematical skills.
• Knowledge of corporate and store operations policies and procedures.
• Understanding of store presentation standards and strong visual merchandising skills.

Responsibilities

• Assist Store Manager in daily store operations and adherence to policies.
• Provide leadership and training to store staff.
• In the absence of the Store Manager, assume total responsibility for store operations.
• Strive to meet and exceed sales, service and operational objectives.
• Ensure safety and welfare of employees and customers.
• Maintain excellent customer shopping experience and service standards.
• Manage POS transactions according to policy (sales, discounts, refunds, loyalty).
• Oversee inventory control, receiving, pricing, markdowns and physical inventories.
• Lead merchandising, floor presentation, housekeeping and promotional signage.
• Oversee payroll scheduling and attendance compliance.
• Support loss prevention and asset protection efforts.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising

Mathematical skills

Store operations knowledge

Store presentation standards

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Strong interpersonal skills necessary for customer and employee interactions
Strong visual merchandising skills
Working knowledge of footwear, accessories and shoe care.
Basic mathematical skills
Knowledge of Corporate and Store Operations policies and procedures
A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Benefits Information: https://rackroomshoes.hrbenefits.net/