Assistant Manager #2275

Socket.dev; Crestwood (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

FiveStar is seeking an Assistant Manager in Crestwood, KY to support the General Manager in operating the store. You will oversee daily duties, ensure excellent customer service, manage inventory, and assist in accounting, marketing, and human resources tasks as directed by policy.

In this hands-on role, you will train staff, monitor store performance, and help maintain compliance with safety and loss-prevention guidelines, while stepping in when the GM is unavailable.

Qualifications

• High School Diploma or equivalent.
• 1+ years retail management experience.
• Valid driver’s license.
• Must be at least 18.
• Professional appearance and a positive attitude.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills.

Responsibilities

• Provide hands-on management and customer service.
• Partner with GM to manage store operations and P&L.
• Assist in training and developing store team.
• Merchandising and inventory management.
• Ensure policies and procedures are followed.
• Maintain safety and loss-prevention guidelines.
• Oversee food operation and service areas as needed.
• Cover store operations in GM's absence.

Skills

Customer service

Management

Retail operations

Team leadership

Communication

Education

High School Diploma

Tools

Basic computer skills

Job description

General Summary:

The Assistant Manager partners with the General Manager to assist in managing the overall operations of the store, including but not limited to accounting, marketing, customer service, human resources, and food service. They manage, assist, and direct store team in their duties as required by company policy and procedures.

Essential Job Duties:

• Proficient in customer service, management, and food service responsibilities and is hands on in daily operations.
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of store team.
• Assists in educating store team on policies and communications.
• Assists General Manager in addressing store issues to assure effective and long-term problem resolution.
• Merchandising and ensuring adequate inventory levels (evaluate displays, pricing, promotional signage, out of stocks).
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Assists in ensuring inventory control methods are in place, equipment is in good condition, adequate staffing, following labor budget, completing accounting and paperwork tasks timely, and safety and robbery prevention guidelines in place.
• Assists in oversight of food operation, evaluating appearance of food service areas, food quality, tracking, promotions, signage, and following food service guidelines.
• Responsible for store operations in the absence of the General Manager.
• Learns and understands P&L statements.

Minimum Qualifications:

• High School Diploma, GED, or equivalent experience.
• 1+ years of retail management experience and/or equivalent education.
• Valid driver’s license.
• Must be at least 18
• Professional appearance and a positive attitude.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills.

Physical Requirements:

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

FiveStar is an Equal Opportunity Employer.