Assistant Manager 202

WhiteWater Express Car Wash; Town of Texas (WI); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to lead daily operations at their car wash facility. This role emphasizes personal growth, teamwork, and exceptional customer service. You will be responsible for fostering a positive workplace culture, addressing customer concerns, and ensuring operational efficiency. With a focus on team development and leadership growth, this position offers a unique opportunity to contribute to a rapidly growing business. If you are a motivated individual ready to embrace new challenges and advance your career, this is the perfect opportunity for you!

Benefits

Competitive Compensation

Comprehensive Health Benefits

Paid Time Off

401(k) Retirement Plan

Company-Paid Life Insurance

Pathways to Advancement

Free Weekly Car Washes

Qualifications

• Proven leadership and passion for customer service.
• Experience managing teams of 3-10 for 1-3 years.

Responsibilities

• Oversee daily operations and ensure store performance.
• Cultivate a positive workplace culture and resolve concerns.
• Drive sales growth and assist in team training.

Skills

Leadership

Customer Service

Team Development

Problem Solving

Communication

Attention to Detail

Education

High School Diploma

Background Check

Job description

Assistant Manager

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

The Assistant Manager is responsible for overseeing and managing the daily operations of the store to ensure its overall performance and operational efficiency. This includes planning, organizing, and executing store goals.

Key Responsibilities

1. Lead by example, fostering a team-oriented environment where every employee is empowered to lead.
2. Cultivate a positive, customer-focused workplace culture through team development and leadership growth.
3. Address and resolve customer and employee concerns, including incident reporting.
4. Monitor and adjust equipment, wash package functions, and tunnel efficiency.
5. Ensure completion of all scheduled maintenance tasks, store cleanliness, and compliance with site standards.
6. Uphold company policies, enforce safety protocols, and ensure completion of all required safety training.
7. Educate customers on wash products, packages, wash books, and membership plans.
8. Assist customers with membership account updates and issues.
9. Work with the General Manager to drive sales growth and maximize profitability.
10. Ensure team members complete sales training and consistently apply sales strategies.
11. Assist in promoting fleet and multi-car programs to local businesses.
12. Utilize structured interview guides to assess and recruit potential hires and support the hiring and onboarding process.
13. Communicate with facility and IT technicians regarding maintenance and repair needs.
14. Participate in weekly facility and IT calls and workshops.
15. Learn to identify and troubleshoot hardware issues with pay stations and other equipment.

Qualifications

1. Proven leadership in staff development and a passion for exceptional customer service.
2. Leadership experience overseeing 3-10 direct reports for 1-3 years.
3. Ability to thrive outdoors in all weather, with flexibility for evenings and weekends.
4. Successful completion of a background check.
5. Ability to collaborate and communicate effectively with Facility and IT Technicians to identify priorities and perform repairs or complete projects.
6. Ability to work long periods, during busy hours as needed.
7. Attention to detail, essential to ensure high-quality service and safety.
8. Must have safety awareness and handle chemicals per safety guidelines.

Benefits

1. Competitive Compensation in Base and Bonus Potential.
2. Comprehensive Health Benefits (Medical, Dental & Vision).
3. Paid Time Off in addition to Company Paid Holidays.
4. 401(k) Retirement Plan with Company Match.
5. Company-Paid Life Insurance.
6. Pathways to Advancement.
7. Free Weekly Car Washes.

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!