Assistant Manager 1825

Dhanani Group Inc; Lockport (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency financial assistance

Discount program

Wellness program

Job summary

A Burger King franchise based in Lockport, IL seeks a dedicated supervisor to lead team members in delivering exceptional customer service. Responsibilities include training new employees, monitoring service standards, and maintaining a welcoming environment. Applicants should possess a high school diploma and have at least 1-2 years of supervisory experience. The role requires effective communication skills and the ability to resolve conflicts to uphold Burger King's standards. This position offers various employee benefits, including scholarship opportunities and wellness programs.

Qualifications

• Minimum of 1-2 years supervisory experience required.
• Ability to work in a fast-paced environment.
• Available to work all shifts, including weekends and holidays.

Responsibilities

• Develops servant leaders by prioritizing employees and restaurant.
• Creates memorable guest experiences to encourage return visits.
• Monitors service speed to ensure guest expectations are met.

Skills

Guest service skills

Communication

Conflict resolution

Motivational skills

Education

High school diploma or equivalent

Job description

Who We Are

We are a GROWING Burger King franchise with upward mobility. As one of the largest Burger King franchises, we are dedicated to achieving customer satisfaction as well as providing career opportunities for our employees. As our company grows, we look for employees who share our passion for achieving exceptional results. At Burger King, employees have an opportunity to contribute to the success of our growing organization.

Who You Are

• Personable, Results-oriented self-starter, a go-getter.
• Team contributor and leader who thrives in a fast-paced setting.

Here’s What You Will Be Doing

• Develop Servant Leaders-Puts your people and restaurant first-not yourself
• Create Memorable Experiences-Creates a service experience so good the guest can’t wait to come back to Burger King
• Administration-Maintains the balance between providing a high-quality employee and guest experience, and achieving financial goals
• Welcomes new team members and provides them with the training needed to do their job
• Leads inspiring team huddles that motivate and inform the team
• Ensures team members receive ongoing training and coaching
• Builds the capability of the shift supervisors and prepares them for their next level
• Consistently thanks the team and celebrates success
• Actively coaches brand service behaviors-train, observe, provide feedback and celebrate
• Monitors Speed of Service to ensure delivery of guest expectations
• Ensures the restaurant is welcoming and clean
• Ensures product quality and operations standards are consistently delivered
• Partners with the Restaurant General Manager and team to create action plans to improve guest metrics
• Reviews sales and scheduling to ensure Quality, Service and Cleanliness (QSC) will be met
• Ensures accuracy of daily numbers, cash handling and HACCP Logs
• Reviews inventory efficiencies to create product orders
• Evaluates and implements cost controls
• Monitors people charts and production planning and makes necessary adjustments
• Creates and monitors schedule and manages new team members on-boarding process
• Implements action plans to address employee needs and Operational Assessments

Education & Experience You Will Need

• Must have a high school diploma or equivalent
• Minimum of 1-2 years supervisory experience
• Excellent guest service skills required
• Ability to work in a fast-paced environment
• Ability to communicate effectively with guests and team members
• Ability to resolve issues in compliance with Burger King standards
• Ability to keep employees motivates, resolve conflicts, and make hard decisions
• Available to work all shifts; open, close, weekends and holidays

Perks & Benefits (Based On Eligibility Requirements)

• Scholarship Fund Program provides scholarships ranging from $1000 to $50,000 to Burger King team members, their families and high school seniors.
• Burger King emergency fund provides short-term financial assistance to Burger King employees who experience hardships and need emergency relief due to natural disasters, illness, fires, or other unexpected events.
• A discount program that has discounts on things like glasses, hearing aids, weight loss programs, step tracking devices, shoes, etc.
• A provider finder/cost estimation tool, allowing members to find in-network providers and get a cost estimation before the visit
• A wellness program, where earning points for things like achieve step goals, can be redeemed to purchase wellness related items
• A pregnancy planning tool, that helps track fertility, baby growth, milestones, etc.

The Company reserves the right to conduct a background check of its employees, and your employment may be conditioned on satisfactory results.

We are an equal opportunity employer.