Assistant Manager 5546

Dhanani Group Inc; Cedar Lake (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency financial assistance

Employee discount program

Wellness program

Pregnancy planning tool

Pregnancy planning tool

Job summary

A leading Burger King franchise in Cedar Lake, Indiana, is seeking a dedicated Supervisor to lead a team in delivering exceptional customer service. The ideal candidate will possess supervisory experience, excellent guest service skills, and the ability to work in a fast-paced environment. Responsibilities include training new team members, ensuring restaurant cleanliness, and monitoring service speed. This position offers growth opportunities in a supportive work environment with various perks and benefits for eligible employees.

Qualifications

• Minimum of 1-2 years supervisory experience.
• Ability to work in a fast-paced environment.
• Available to work all shifts including weekends and holidays.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues per Burger King standards.
• Motivate employees, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Lead and inspire team members to enhance guest experiences.
• Ensure the restaurant is welcoming and clean.
• Monitor speed of service and product quality.
• Train and onboard new team members effectively.
• Create schedules and manage staff efficiently.
• Ensure ongoing training and coaching for team members.
• Builds shift supervisor capability and prepares for next level.
• Recognizes and celebrates team success.
• Coaches brand service behaviors—train, observe, provide feedback.
• Monitors speed of service to meet guest expectations.

Skills

Personable

Results-oriented

Team leadership

Guest service skills

Conflict resolution

Effective communication

Education

High school diploma or equivalent

Job description

Who We Are

We are a GROWING Burger King franchise with upward mobility. As one of the largest Burger King franchises, we are dedicated to achieving customer satisfaction as well as providing career opportunities for our employees. As our company grows, we look for employees who share our passion for achieving exceptional results. At Burger King, employees have an opportunity to contribute to the success of our growing organization.

Who You Are

• Personable, Results-oriented self-starter, a go-getter.
• Team contributor and leader who thrives in a fast-paced setting.

Here’s What You Will Be Doing

• Develop Servant Leaders-Puts your people and restaurant first-not yourself
• Create Memorable Experiences-Creates a service experience so good the guest can’t wait to come back to Burger King
• Administration-Maintains the balance between providing a high-quality employee and guest experience, and achieving financial goals
• Welcomes new team members and provides them with the training needed to do their job
• Leads inspiring team huddles that motivate and inform the team
• Ensures team members receive ongoing training and coaching
• Builds the capability of the shift supervisors and prepares them for their next level
• Consistently thanks the team and celebrates success
• Actively coaches brand service behaviors-train, observe, provide feedback and celebrate
• Monitors Speed of Service to ensure delivery of guest expectations
• Ensures the restaurant is welcoming and clean
• Ensures product quality and operations standards are consistently delivered
• Partners with the Restaurant General Manager and team to create action plans to improve guest metrics
• Reviews sales and scheduling to ensure Quality, Service and Cleanliness (QSC) will be met
• Ensures accuracy of daily numbers, cash handling and HACCP Logs
• Reviews inventory efficiencies to create product orders
• Evaluates and implements cost controls
• Monitors people charts and production planning and makes necessary adjustments
• Creates and monitors schedule and manages new team members on-boarding process
• Implements action plans to address employee needs and Operational Assessments

Education & Experience You Will Need

• Must have a high school diploma or equivalent
• Minimum of 1-2 years supervisory experience
• Excellent guest service skills required
• Ability to work in a fast-paced environment
• Ability to communicate effectively with guests and team members
• Ability to resolve issues in compliance with Burger King standards
• Ability to keep employees motivates, resolve conflicts, and make hard decisions
• Available to work all shifts; open, close, weekends and holidays

Perks & Benefits (Based On Eligibility Requirements)

• Scholarship Fund Program provides scholarships ranging from $1000 to $50,000 to Burger King team members, their families and high school seniors.
• Burger King emergency fund provides short-term financial assistance to Burger King employees who experience hardships and need emergency relief due to natural disasters, illness, fires, or other unexpected events.
• A discount program that has discounts on things like glasses, hearing aids, weight loss programs, step tracking devices, shoes, etc.
• A provider finder/cost estimation tool, allowing members to find in-network providers and get a cost estimation before the visit
• A wellness program, where earning points for things like achieve step goals, can be redeemed to purchase wellness related items
• A pregnancy planning tool, that helps track fertility, baby growth, milestones, etc.

The Company reserves the right to conduct a background check of its employees, and your employment may be conditioned on satisfactory results.

We are an equal opportunity employer.