Assistant Manager(09197) - 2278 Washington Road

SmartRecruiters, Inc.; Illinois; On-site; USD 42,000 - 64,000; Full time

Job summary

SmartRecruiters, Inc. is seeking an enthusiastic Assistant Manager to join our team at 2278 Washington Road. You will partner with the Store Manager to drive operational excellence, mentor staff, and deliver exceptional customer experiences.

You will oversee daily store operations, manage cash handling and POS, and ensure safety standards while developing a positive team culture and achieving performance goals.

Qualifications

• Experience in restaurant, food service, or retail management.
• Strong leadership capabilities to inspire diverse teams.
• Excellent customer service and professional demeanor.
• Proficiency in cash handling and basic accounting.
• Familiarity with health, safety, and compliance standards.

Responsibilities

• Oversee and manage daily store operations, ensuring efficient workflow and adherence to company standards.
• Lead, motivate, and mentor team members to achieve performance goals and maintain high morale.
• Deliver exceptional customer service by addressing inquiries, resolving concerns professionally, and ensuring customer satisfaction.
• Manage cash handling, financial transactions, and point-of-sale operations with accuracy and transparency.
• Train, develop, and support new and existing team members through coaching and constructive feedback.
• Maintain a clean, organized, and safe work environment in compliance with health and safety regulations.
• Process customer orders promptly and accurately while managing phone communications.
• Collaborate with the Store Manager to implement company policies, procedures, and strategic initiatives.
• Analyze inventory levels, manage stock control, and contribute to cost optimization efforts.
• Develop and manage staff schedules to meet business needs while considering team member availability and preferences.
• Make sound, decisive decisions in high-pressure situations while remaining calm and focused.
• Foster an inclusive, collaborative, and positive work culture that celebrates team achievements.
• Monitor performance metrics and provide analytical insights to support continuous improvement.

Skills

Team leadership

Customer service

Operations management

Cash handling

Inventory management

Scheduling

Safety compliance

Communication

Problem solving

Education

High school diploma or equivalent

Management training or certification preferred

Tools

POS systems

Basic computer applications

Job description

Assistant Manager(09197) - 2278 Washington Road

• Full-time
• Job Category Org: Store Assistant Manager

We are seeking an enthusiastic and detail-oriented Assistant Manager to join our dynamic team at 2278 Washington Road in Washington, United States. In this pivotal role, you will partner with our Store Manager to drive operational excellence, foster a positive team culture, and deliver exceptional customer experiences. As an Assistant Manager, you will be instrumental in overseeing daily store operations while supporting and developing our team members to achieve their best performance.

• Oversee and manage daily store operations, ensuring efficient workflow and adherence to company standards
• Lead, motivate, and mentor team members to achieve performance goals and maintain high morale
• Deliver exceptional customer service by addressing inquiries, resolving concerns professionally, and ensuring customer satisfaction
• Manage cash handling, financial transactions, and point-of-sale operations with accuracy and transparency
• Train, develop, and support new and existing team members through coaching and constructive feedback
• Maintain a clean, organized, and safe work environment in compliance with health and safety regulations
• Process customer orders promptly and accurately while managing phone communications
• Collaborate with the Store Manager to implement company policies, procedures, and strategic initiatives
• Analyze inventory levels, manage stock control, and contribute to cost optimization efforts
• Develop and manage staff schedules to meet business needs while considering team member availability and preferences
• Make sound, decisive decisions in high-pressure situations while remaining calm and focused
• Foster an inclusive, collaborative, and positive work culture that celebrates team achievements
• Monitor performance metrics and provide analytical insights to support continuous improvement

• Proven experience in restaurant, food service, or retail management with demonstrated success in a supervisory or assistant management role
• Strong leadership capabilities with the ability to inspire, motivate, and guide diverse team members
• Excellent customer service skills with a friendly, professional demeanor and empathetic approach
• Proficiency in cash handling, financial management, and basic accounting principles
• Competency with point-of-sale (POS) systems and proficiency in basic computer applications
• Strong analytical and problem-solving skills with the ability to make quick, sound decisions
• Excellent verbal and written communication skills with the ability to articulate ideas clearly
• Exceptional organizational and time management abilities with strong attention to detail
• Ability to work efficiently in a fast-paced environment while managing multiple priorities simultaneously
• Physical capability to lift up to 25 pounds regularly and stand for extended periods
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed
• Knowledge of inventory management, cost control, and budget awareness
• Experience with staff scheduling, conflict resolution, and performance management
• Familiarity with health, safety, and compliance standards in food service operations
• High school diploma or equivalent; additional management training or certification is preferred
• Ability to work collaboratively with colleagues at all levels and demonstrate inclusive leadership

What are we looking for?

The good news is we can teach you how to answer the phone and make a perfect pizza. But here are a few skills you should have to be a successful Assistant Manager:

• Experience leading a team; during your shift, you will manage a staff of anywhere from 3 to 30 people. You will need to use your stellar attitude and motivational skills to get them in the right place, at the right time and doing the right thing all while creating a great place to work.
• A clean driving record and the ability to pass a Motor Vehicle Record check. Safety is a priority for us and we want to make sure anyone we put on the road is safe to be there. You will also need access to reliable vehicle that is insured and have a valid driver's license
• A great role model - you're the person everyone will look to. From being on time for your shift, to having a great attitude to customers and co-workers and even how you dress - you have to have high standards for yourself and the rest of the team.
• You have to be at least 18 years old.
• You'll be working for a company that is fun and flexible. Not to mention, its work experience you will rely on for a long time to come. You've had our pizza delivered to you, now it's time to help up be the pizza delivery company in the world. Go on, boss, show us what you've got.