Assistant Manager

VIOC/GCOC; Zeeland (MI); Presencial; USD 24.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

Education benefits

Health benefits

401(k) matching

Uniforms provided

Discount on services

Descripción de la vacante

Valvoline Instant Oil Change (VIOC) in Zeeland, MI is seeking an Assistant Service Center Manager to lead a high-performance team and deliver excellent service. You will supervise hourly staff, train team members, and ensure adherence to policies while building loyalty from guests.

You’ll manage schedules, assist with inventory and audits, and help create a safe, productive work environment. This role offers weekly pay and growth opportunities within the service center.

Formación

• 1 year of supervisory experience required.
• Customer service mindset and demonstrated ability to build loyalty while following company procedures.
• Experience in a fast-paced environment and history of making sound judgments under pressure.
• Experience using KPI data to monitor performance, trends, and identify areas for improvement.
• Schedule flexibility (Weekend availability is likely).
• English fluency in reading, writing, and speaking.
• High School Diploma or equivalent.

Responsabilidades

• Perform oil changes and maintenance services, educate guests on vehicle maintenance requirements and ensure that recommended services are reviewed.
• While working on the floor, supervise daily operations of the service center and train new team members.
• Build trust and win repeat, loyal customers by ensuring excellent customer service through Valvoline’s process.
• Develop and maintain efficient weekly work schedules for employees, ensuring optimal coverage and labor law compliance.
• Assist with inventory processes and store audits to maintain a safe and organized environment.

Conocimientos

Supervisory experience

Customer service mindset

KPI data analysis

Pressure tolerance

Schedule flexibility

English fluency

Educación

High School Diploma or equivalent

Descripción del empleo

JOB LOCATION:

8509 Heritage Dr, Zeeland, MI, 49464

ROLE OVERVIEW:

What you’ll do to drive success

When you join us as an Assistant Service Center Manager, you are the right hand of the Service Center Manager. You are responsible for taking the lead in helping build a high-performance team capable of differentiating Valvoline Instant Oil Change’s (VIOC) service experience from all other providers. In addition to working on cars and taking care of our guests, you will advise, train, and supervise hourly employees and ensure company policies and procedures are executed consistently. You’ll be expected to:

• Perform oil changes and additional car maintenance services, educate guests on vehicle maintenance requirements and ensure that recommended services are reviewed.


• While working on the floor, supervise daily operations of the service center and train new team members.


• Build trust and win repeat, loyal customers by working with your team to ensure excellent customer service through Valvoline’s quick, easy, trusted process.


• Develop and maintain efficient weekly work schedules for employees, ensuring optimal coverage, managing schedule conflicts and following labor laws.


• Assist with inventory process, ensuring appropriate product levels and scheduling orders.


• Assist with store audits (ex. Safety, performance, culture). Help maintain a clean, well‑organized service center and facilitate a safe and secure working environment.


• Open and close the service center, ensuring all safety and security protocols are followed.


• Lead, and train the team to optimize their development.

BENEFITS:

What you’ll gain to fuel your goals. We’re committed to putting our people first in every way possible.

That’s why we offer a variety of benefits* to help you navigate and advance a better future.

Here’s a look at some of our unique benefits:

• Compensation: Weekly pay of $21.50 per hour.


• Career Acceleration: Hands‑on training for the potential to become a Service Center Manager within 12 months.


• Debt‑Free Education: 13 paid credit hours / year a t WilmU, covering part‑time enrollment over two semesters, and access to a free online university.


• Life Balance: No late‑night hours, holidays off, paid time‑off availability, and back‑up child and elder care.


• Health Benefits: Medical, dental, and vision, plus prescription drug coverage with Health Savings Account contributions.


• Employee Assistance Program (EAP): Quick, free, and confidential well‑being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.


• Employee Perks: Company‑provided uniforms and tools, 50% discount on VIOC automotive services, and 401(k) savings plans with a 100% match up to 5%.

*Terms and conditions apply, and benefits may differ depending on location.

QUALIFICATIONS:

We seek team members with:

• 1 year of supervisory experience required (coaching, training, and supervising a team), preferably in a retail or service‑related environment.


• Customer service mindset and demonstrated ability to build loyalty while following company procedures.


• Experience in a fast‑paced environment and history of making sound judgments under pressure.


• Experience using KPI data to monitor performance, trends, and identify areas for improvement.


• Schedule flexibility (Weekend availability is likely, but we ensure you don’t work late nights or holidays).


• English fluency in reading, writing, and speaking.


• High School Diploma or equivalent.

We expect you can:

• Stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds.


• Crouch, bend, twist, and work with your hands above your head.


• Be comfortable working in a non‑climate‑controlled environment.

Wherever you are, wherever you’re going, your future starts here. Because given the opportunity and support, we know everyone has something different, meaningful, and exciting to contribute. This is your chance to join a supportive team that’s willing to go the extra mile to help you succeed in your own way. So, bring your story, bring your goals, bring yourself— bring what drives you.

Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.