ASSISTANT MANAGER

GSP Transportation; Wilmington (NC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Company car

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

On-the-job training

Paid time off

Referral program

Vision insurance

Job summary

GSP Transportation in Wilmington, NC seeks an Assistant Manager to lead the airport location, guiding a team and ensuring smooth daily operations.

The role supports the Airport Location Manager, drives KPIs, coaches staff, and leads upsell and customer-service initiatives to boost revenue and satisfaction.

Qualifications

• Must have a valid driver's license with MVR not exceeding 2 moving violations/at-fault in 3 years and no DUIs/leaning convictions in 5 years.
• Minimum 2–3 years of supervisory or management experience in a customer-facing, sales-driven environment.
• Ability to coach and hold accountable a team of 2+ employees.
• Strong communication, organizational and independent decision-making skills.
• Proficiency with rental management systems and business software.
• Must be authorized to work in the United States; no sponsorship available.

Responsibilities

• Oversee daily airport location operations and hold team accountable for performance outcomes.
• Act as Airport Manager in the absence of the manager; make staffing and operational decisions.
• Monitor KPIs such as fleet utilization, revenue, and customer satisfaction.
• Lead process improvements to increase efficiency and align operations with business needs.
• Directly supervise all nonexempt airport staff and manage performance evaluations and discipline.
• Drive upsell initiatives and incremental revenue while controlling expenses.

Skills

Supervisory experience

Customer-facing sales

Communication skills

Independent decision-making

Rental management systems

Business software proficiency

Scheduling/workforce management

Education

Bachelor's degree

Associate degree with supervisory experience

Tools

Rental management systems

Business software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ASSISTANT MANAGER

Full Time Management Wilmington, NC, US

3 days ago Requisition ID: 1061

Salary Range: $45,000.00 To $55,000.00 Annually

Position Summary

The Assistant Manager’s (AM) principal and primary duty is supporting the primary Manager of an airport location — directing, developing, and holding accountable the team. The AM is responsible for personnel management, sales performance, and operational outcomes. As a management role; the AM does not perform the same frontline tasks as the employees they supervise except in genuine operational emergencies where no other coverage is available. The AM serves as the acting Airport Manager in their absence.

Key Responsibilities

Operations & Airport Location Management

• Oversee daily airport location operations and hold accountability for all performance outcomes; primary focus is directing the team rather than performing frontline tasks
• Act as the Airport Manager in their absence — make independent decisions on staffing, operations, and customer matters
• Monitor airport location KPIs: fleet utilization, out of service, auction load, recall, revenue, upsell rates, customer satisfaction
• Lead and champion process improvement efforts to increase efficiency and align operations with business needs

Team Management

• Directly supervises all nonexempt airport staff
• Schedule, coach, and evaluate performance of all team members; administer corrective action and terminations in compliance with internal company policies
• Promote and support individual goals and development plans for team members
• Participate in hiring, progressive discipline; or terminations when warranted
• Approve timecards, overtime, attendance, and time-off requests

Sales, Upselling & Incremental Revenue

• Coach and motivate the team daily on upselling vehicle upgrades, protection products, fuel options, and add-on services
• Drive incremental revenue by fostering a sales-focused culture where every customer interaction is an opportunity
• Track and report incremental revenue performance against airport location targets
• Review airport location financial data and KPI’s to identify trends and opportunities to improve profitability
• Develop strategies to grow revenue and control expenses within budget
• Verify rental agreements reflect correct rates and charges

Customer Experience

• Set the service standard across all airport location touchpoints and model exceptional customer interactions
• Serve as an escalation point for unresolved customer concerns — resolve with professionalism and urgency
• Monitor customer satisfaction data and implement corrective actions as needed

Fleet Management

• Ensure all vehicles are clean, fueled, inspected, and ready prior to rental
• Inspect the ready line; coordinate with maintenance on out-of-service and scheduled maintenance vehicles
• Maintain accurate vehicle inventory; report overdue or missing vehicles promptly

Safety & Compliance

• Ensure team adherence to all safety standards, company policies, and regulatory requirements
• Maintain a safe, clean, and compliant airport location and lot environment
• Document and report safety incidents, vehicle damage, and policy violations

Qualifications

Required

• Valid driver's license; must meet MVR guidelines — no more than 2 moving violations/at-fault accidents in 3 years; no drug or alcohol driving convictions in 5 years
• Minimum 2-3 years of supervisory or management experience in a customer-facing, sales-driven environment
• Demonstrated ability to manage, coach, and hold accountable a team of 2 or more employees
• Strong communication, organizational, and independent decision-making skills
• Proficiency with rental management systems and business software
• Must be authorized to work in the United States; company is unable to sponsor work authorization

Preferred

• Bachelor's degree preferred; associate degree with significant supervisory experience considered
• Prior car rental industry experience (Enterprise, Hertz, Avis, National, or similar)
• Experience with scheduling, workforce management in airport environment
• Proven track record of revenue growth or customer satisfaction improvement

Management Responsibilities

This position directly supervises all nonexempt airport staff, and participates in hiring, scheduling, performance evaluations, discipline, and makes personnel recommendations including terminations as appropriate and as needed. This position reports to the Airport Location Manager or City Manager.

Work Environment & Physical Requirements

• Indoor counter and outdoor lot work; exposure to various weather conditions
• Must be able to stand for extended periods; bend, stoop, and lift up to 50 pounds
• Must be able to drive a variety of vehicle types
• Schedule includes evenings, weekends, and holidays as needed

• 401(k) matching
• Company car
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Equal Opportunity Employment

GSP Transportation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.

Disclaimer

This job description describes the general nature and level of work performed. Duties and responsibilities may change at any time with or without notice based on business needs. This description does not constitute a contract of employment.