Assistant Manager

Papa John's International; Wichita (KS); On-site; Full time

Job summary

A leading restaurant brand in Wichita seeks a dedicated individual to manage quality assurance and customer service. You will be responsible for building and leading a customer-focused team while achieving sales and profitability goals. Candidates must possess strong communication skills, a valid driver’s license, and the ability to pass background checks. This position requires the physical capability to manage store operations effectively and support a positive team environment.

Qualifications

• Must pass a background check and drug test.
• Valid driver’s license and good driving record required.

Responsibilities

• Provide quality products and resolve customer issues.
• Train and promote quality standards to team members.
• Manage staffing levels and recruit customer-focused team members.
• Maintain adequate inventory levels and manage company assets.
• Meet sales and profit goals against budget.

Skills

Customer service orientation

Team management

Sales execution

Communication

Inventory management

Job description

Essential Duties and Responsibilities:

Provide quality products to our customers by ensuring each delivered product meets Papa John's standards and accurately reflects the customer's order.

Professionally and promptly respond to all customer concerns or issues.

Solicit customer feedback, share feedback with team, and use feedback to improve restaurant operations and build brand loyalty.

Communicate, train and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook, and CORNERSTONE.

Actively recruit customer-focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, and communicate action, up to and including termination.

Ensure entire team is quality and customer-focused and build an atmosphere of teamwork, energy, and fun.

Manage sales goals against budget and prior year by providing prompt and friendly customer service; building check averages through team member product training and sales execution.

Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.

Manage profit goals by managing against budget and prior year; ensure food, labor, and other controllable costs stay within budget, and correct deviations from budget by accurately utilizing the FOCUS System and other tools.

Execute administrative and cash management duties.

Plan and manage adequate inventory levels using the restaurant’s computerized inventory system and other tools to meet sales demands and minimize loss.

Manage company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly, ensure restaurant meets safety and security standards at all times.

Position Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Must be able to successfully pass a background check.

Must be able to pass a pre employment, post-offer drug test.

Must have valid driver’s license and good driving record.

Essential Physical Requirements:

(Some lifting, bending, climbing, driving equipment)

Ability to process information and merchandise through computer system and POS register system

Ability to communicate with associates and guests

Ability to read, count and write to accurately complete all documentation

Ability to freely access all areas of the store including selling floor, stock area, and register area

Ability to operate and use all equipment necessary to run the store

Ability to climb ladders

Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.

Ability to work varied hours/days to oversee store operations

Disclaimer:

This job description is not a complete listing of responsibilities, but reflects the general qualifications, duties and/or responsibilities necessary to develop in this position. The company reserves the right to revise the job description when circumstances are necessary for reasons such as, but not limited to, new systems, technical developments, emergencies, and workload or personnel changes.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.EOE/Minority/Female/Veteran/Disabled

The secret to Papa John's success is much like the secret to making a better pizza - the more you put into it, the more you get out of it. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And we're driven to be the best at making innovative new products and recipes.