Shift leader

Papa John's; Wichita (KS); On-site; USD 38,000 - 52,000; Full time

Job summary

Papa John's is seeking a restaurant supervisor in Wichita, KS, to oversee shifts and ensure quality products and exceptional customer service. You will manage operations, train staff, and uphold company policies in a fast-paced environment.

As a key member of the team, you will drive sales, maintain inventory, and ensure cash accuracy while fostering a fun, customer-focused atmosphere in the restaurant.

Qualifications

• Demonstrate strong operations skills across restaurant duties.
• Provide customer service excellence and resolve issues promptly.
• Coach and train team members to meet standards.

Responsibilities

• Supervise shifts and restaurant operations to ensure quality and customer service.
• Ensure compliance with company policies, laws, and safety standards.
• Respond promptly to customer concerns and issues.
• Train and coach team to meet customer expectations.
• Manage staffing levels and inventory to hit sales and avoid loss.
• Contribute to sales by promoting speed and accuracy of orders.
• Execute cash management duties and use FOCUS System for targets.
• Maintain clean, safe, and organized dining area and store assets.

Skills

Operations management

Customer service

Team supervision

POS system

Cash handling

Tools

FOCUS System

POS terminal

Job description

Supervise shifts and/or work areas in the operation of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Essential Duties and Responsibilities:

Demonstrate exemplary operations skills in all aspects of the restaurant including making quality products for our customers and ensuring each delivered product meets Papa John's standards and accurately reflects the customer's order.

Professionally and promptly respond to all customer concerns or issues.

Solicit customer feedback, share feedback with team, and use feedback to improve restaurant operations and build brand loyalty. Communicate, train and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.

Supervise a restaurant team, maintain adequate shift staffing levels according to projected sales, properly train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, and coach for improved performance.

Ensure team is quality and customer focused and build an atmosphere of teamwork, energy and fun.

Contribute to sales goals by providing prompt and friendly customer service; building check averages through team member product training and sales execution.

Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System.

Execute cash management duties.

Assist in the management of adequate inventory levels using the company's systems and guidelines to minimize loss.

Manage company's assets by ensuring the restaurant is clean, safe and organized; complies with safety and security standards at all times.

Position Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Essential Physical Requirements:

(Some lifting, bending, climbing, driving equipment)

Ability to process information and merchandise through computer system and POS register system

Ability to communicate with associates and guests

Ability to read, count and write to accurately complete all documentation

Ability to freely access all areas of the store including selling floor, stock area, and register area

Ability to operate and use all equipment necessary to run the store

Ability to climb ladders

Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.

Ability to work varied hours/days to oversee store operations

Disclaimer: This job description is not a complete listing of responsibilities, but reflects the general qualifications, duties and/or responsibilities necessary to develop in this position. The company reserves the right to revise the job description when circumstances are necessary for reasons such as, but not limited to, new systems, technical developments, emergencies, and workload or personnel changes.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.EOE/Minority/Female/Veteran/Disabled

The secret to Papa John's success is much like the secret to making a better pizza - the more you put into it, the more you get out of it. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And we're driven to be the best at making innovative new products and recipes.