Assistant Manager

Rockys Ace Hardware; Westfield (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in retail is seeking an Assistant Store Manager to lead daily operations and enhance customer service. This role involves overseeing team performance, managing inventory, and achieving sales goals while fostering a positive shopping environment. If you're passionate about retail and enjoy leading a team to success, this position offers a fantastic opportunity to grow and make a significant impact in the store's operations.

Qualifications

• Experience in retail management or supervisory roles.
• Strong communication and customer service skills.

Responsibilities

• Oversee daily retail operations and ensure high customer service standards.
• Train and supervise store personnel for optimal performance.

Skills

Customer Service

Inventory Management

Team Leadership

Sales Goals Achievement

Education

High School Diploma

Associate's Degree in Business

Job description

Rocky's Ace Hardware, Westfield, Massachusetts, United States of America

Job Description

Posted Tuesday, May 6, 2025 at 4:00 AM

Position Summary:

The Assistant Store Manager is to oversee the daily retail operations, insure the highest standards of Helpful customer service, and direct those projects and responsibilities assigned and delegated by the Store Manager.

• Open and close the store
• Safety and security, as assigned
• Knowledge of overall store policies, procedures and goals
• Knowledge of management responsibilities and ability to “fill in” as needed for the Store Manager
• Oversee the tasks assigned and delegated to the various store team members
• Training of store personnel
• Supervise in store personnel to insure optimum performance and amazing customer service
• Assist in maintaining an accurate Inventory
• General housekeeping, and be able keep the store in a safe condition for Team members and Customers.
• Shop the competition monthly
• Participate and sometimes lead the monthly store meetings
• Oversee inventory order placement
• Oversee inventory receiving and store stocking
• Achieve sales and productivity goals as established by the Store Manager including keeping gross margin at acceptable levels
• Maintain a safe working condition of store equipment and fixtures
• Set a positive example by following company procedures
• Develop promotions to increase store traffic.
• Ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
• Demonstrate Helpful customer service, by greeting and assisting customers on the sales floor
• Resolve customer claims and complaints in a manner that is timely, courteous and discreet
• Authorize refunds in a manner that is consistent with company policy
• Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
• Attend and assist with mandatory monthly store meetings

Other responsibilities as assigned by the store manager.

Rocky's Ace Hardware, Westfield, Massachusetts, United States of America