Assistant Manager

Woof Gang Bakery & Grooming Wayne; Wayne (PA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Health insurance

Vision insurance

Job summary

Woof Gang Bakery & Grooming Wayne is seeking an Assistant Manager to oversee daily store operations, lead staff, and maintain exceptional customer service on the sales floor and grooming salon. You will support inventory, scheduling, and training while ensuring a welcoming environment for customers and their pets.

Ideal candidates have 1+ years in retail management, love for pets, and strong communication and leadership skills.

Qualifications

• Experience in retail management or assistant management (1+ years) is preferred.
• Passion for pets and pet health, nutrition, and wellness.
• Excellent customer service and interpersonal skills.
• Strong leadership, initiative, and ability to motivate a team.
• Detail-oriented with strong multi-tasking in a fast-paced environment.
• Physical ability to stand for long periods and lift up to 40 lbs.
• Flexible schedule, including weekends and peak/holiday hours.

Responsibilities

• Support the Store Ownership Team in daily operations and inventory management.
• Lead by example on the sales floor to drive revenue and customer satisfaction.
• Monitor inventory, restock shelves, and maintain visual standards.
• Train, coach, and support retail associates and team members.

Skills

Retail management

Customer service

Leadership

Organization

Communication

Flexibility

Job description

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance

About Us

At Woof Gang Bakery & Grooming, we are passionate about providing the highest quality products, custom treats, and exceptional grooming services for pet lovers and their furry family members. We take pride in creating a warm, welcoming, and upbeat neighborhood store environment for both customers and staff.

Position Overview

As the Assistant Manager, you will work closely with the Store Ownership Team to oversee day-to-day operations, ensure smooth retail and salon workflows, lead and inspire staff, and maintain high standards of customer service. You will act as a key leader on the floor, driving sales, assisting customers, supporting grooming operations, and helping maintain a clean, organized, and inviting store environment.

Key Responsibilities

Store Operations & Leadership

• Support the Store Ownership Team in daily operational tasks, store open/close procedures, and inventory management.
• Lead by example on the sales floor, driving revenue and ensuring an outstanding experience for every customer and pet.
• Assist in monitoring inventory levels, receiving shipments, restocking retail shelves, and maintaining floor visual standards.
• Help train, coach, and support retail associates and team members.

Grooming Salon Support & Customer Care

• Assist with scheduling, client check-ins/check-outs, and phone inquiries for the salon.
• Help manage salon scheduling to ensure efficient appointment flow and excellent client communication.
• Address customer questions, offer tailored product recommendations (nutrition, treats, toys, care supplies), and resolve client concerns with professionalism.

Team & Work Environment

• Foster a positive, cooperative, and energetic team culture across retail and grooming operations.
• Ensure cleanliness, safety, and hygiene standards are consistently met throughout the retail space and grooming salon.
• Step in to handle transactions, pet fittings, or general store duties whenever needed.

Qualifications & Skills

• Experience: 1+ years of experience in retail management, assistant management, or keyholder roles preferred. Experience in pet care, grooming salons, or specialty retail is a strong plus!
• Passion for Pets: Genuine love for dogs and enthusiasm for pet health, nutrition, and wellness.
• Customer Service: Exceptional interpersonal and communication skills with a track record of delivering great customer experiences.
• Leadership: Strong problem-solving skills, initiative, and the ability to motivate team members.
• Organization: Detail-oriented with strong multi-tasking skills in a fast-paced environment.
• Physical Requirements: Ability to stand for extended periods and comfortably lift up to 40 lbs (e.g., bags of dog food, pet supplies).
• Availability: Flexible schedule, including weekends and occasional peak/holiday hours.