Assistant Manager

Jersey Mike's Waukesha; Waukesha (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Jersey Mike's Subs in Wisconsin is seeking an energetic Assistant Manager to help oversee daily operations and lead a high-performing team in a fast-paced environment. You will support the General Manager, uphold quality, drive customer service, manage labor and inventory, and develop staff through coaching and training.

Ideal candidates demonstrate strong communication, adaptability, and a commitment to cleanliness and organization, with prior food-service experience being a plus but not

Qualifications

• Strong communication and guest-service mindset.
• Ability to juggle multiple tasks in a fast-paced setting.
• Willingness to learn quickly and work collaboratively.
• Commitment to cleanliness and organization.
• Prior food-service experience is a plus but not required.

Responsibilities

• Take an active role support the GM in the total management of our Jersey Mike's store, ensuring smooth operations and a positive dining experience.
• Maintain rigorous standards of quality control to uphold the brand's reputation.
• Manage store administration effectively and efficiently.
• Prepare and present accurate weekly and monthly reports.
• Drive customer satisfaction by ensuring friendly and attentive service.
• Foster a team-oriented atmosphere while building and maintaining a strong team.
• Develop and maintain staff schedules to ensure efficient labor utilization.
• Implement and refine store procedures to enhance operations.
• Manage ordering and inventory to optimize stock levels and reduce waste.
• Conduct staff training to ensure employees are well-equipped to deliver top-notch service.

Skills

Interpersonal skills

Leadership

Multitasking

Customer service

Communication

Professional appearance

Organizational skills

Job description

Job Title: Assistant Manager

Location: Jersey Mike's Subs

Job Summary

Jersey Mike's Subs is seeking an energetic, experienced Assistant Manager to join our team and help oversee the daily operations of our store. The ideal candidate will be a dynamic leader with a passion for delivering exceptional customer service, an eye for quality, and the ability to inspire and develop a team. If you thrive in a fast-paced environment and are committed to making every sub a reason for customers to smile, this is the opportunity for you!

Job Responsibilities

• Take an active role support the GM in the total management of our Jersey Mike's store, ensuring smooth operations and a positive dining experience.
• Maintain rigorous standards of quality control to uphold the brand's reputation.
• Manage store administration effectively and efficiently.
• Prepare and present accurate weekly and monthly reports.
• Drive customer satisfaction by ensuring friendly and attentive service.
• Foster a team-oriented atmosphere while building and maintaining a strong team.
• Develop and maintain staff schedules to ensure efficient labor utilization.
• Implement and refine store procedures to enhance operations.
• Manage ordering and inventory to optimize stock levels and reduce waste.
• Conduct staff training to ensure employees are well-equipped to deliver top-notch service.

Skills

• Exceptional interpersonal relations, with the ability to continually teach, coach, and motivate staff.
• Proven leadership and supervisory skills with a track record of dependability.
• Ability to multitask effectively in a fast-paced environment.
• Commitment to excellence in customer service.
• Strong verbal and written communication skills.
• Extremely professional appearance and demeanor.
• Excellent organizational skills, with a proficiency in math and currency aptitude.

Basic Requirements

• Robust communication skills, with a self-motivated and service-oriented attitude.
• Ability to juggle multiple tasks simultaneously and work collaboratively with a team.
• Willingness and capability to learn skills quickly.
• Strong sense of cleanliness and organizational prowess.
• Prior food service experience is a plus but not mandatory.
• Demonstrated capability to lead and excel within Jersey Mike's process.

Leadership Expectations

• Address customer concerns promptly and effectively to prevent any negative impact on the brand.
• Regularly supervise and direct employees during work hours, maintaining high standards.
• Exercise discretion and independent judgment in executing duties and responsibilities.
• Provide ongoing training, coaching, and performance feedback to motivate staff and enhance their skills.
• Evaluate employee performance and hold team members accountable for meeting established standards.
• Make informed employment decisions, including hiring, discipline, promotion, termination, and compensation.
• Analyze business performance, manage controllable costs, and take appropriate action to improve profitability.
• Optimize labor deployment without compromising quality standards.
• Ensure compliance with state and federal laws and adherence to Jersey Mike's policies and procedures.
• Maintain rigorous food safety and sanitation standards, safeguarding the health of customers and employees.

Background checks will be conducted through CHECKR