Assistant Manager

Workstream; Wake Forest (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Culver’s is seeking a True Blue Crew member in an Assistant Manager role to lead shifts, mentor staff and uphold Culver’s mission of guest satisfaction.

The role reports to the General Manager and requires the ability to manage schedules, coach team members and ensure food safety standards across daily operations.

Qualifications

• Leadership experience preferred, from any industry or background.
• Ability to lead, motivate and inspire others with a guest-first attitude.
• A proactive self-starter who communicates well and uses good judgement.

Responsibilities

• Leads shifts to ensure quality product and prompt guest service.
• Maintains guest relations with timely follow up on comment cards.
• Organizes training, development and coaching for team members.
• Prepares team schedules and ensures labor cost targets are met.
• Ensures food safety and product rotation per the Culver's plan.
• Reviews daily reports and drives improvements in operations.

Skills

Leadership

Team motivation

Guest service

Education

High School Diploma or equivalent

Job description

Whether we’re cooking the perfect ButterBurger® to order or scooping up our freshest batch of the Flavor of the Day, we work hard to ensure you will always leave happy.
It all goes back to our small-town Wisconsin roots. We know you have a lot to do and many options to choose from, so we appreciate when you take the time to visit Culver’s. If we can do our part to make your day better – with a wholesome, delicious meal or a heartfelt smile – we’ve done our job.

Culver’s is looking for new True Blue Crew Members!

As a Culver’s True Blue Crew member you will have the opportunity to work with a positive team, focused on providing a place to grow, learn and develop.

ASSISTANT MANAGER

Reports to General Manager

ESSENTIAL FUNCTIONS

• Ensures that the Culver’s mission of “every guest who chooses Culver’s leaves happy,” is upheld every shift, every day.
• Leads shifts to ensure quality product and prompt guest service.
• Ensures guests receive quality products in five minutes or less for in house orders and four minutes or less for drive thru orders.
• Maintains excellence in guest relations including follow up on guest comment cards promptly and effectively.
• Ensures active and ongoing community partnerships.
• Demonstrates positive and effective role modeling for all team members through appearance and attitude.
• Provides ongoing training, development and coaching to efficiently lead team.
• Performs quarterly performance appraisals of team members.**
• Ensures training and demonstration of food safety using Culver's Food Safety Plan.
• Routinely monitors and coaches team on safety best practices related to the Culver's hazard communication program and workplace safety.
• Recruits, hires and terminates team members.
• Prepares the team schedule and daily deployment sheets based on forecasts and labor budget.
• Assists general manager with four team meetings per year to develop team and ensure consistency in system standards of quality and guest service are maintained.
• Ensures consistent uniform and appearance standards of team members.
• Ensures team education concerning current marketing and public relations information.
• Assists general manager to increase sales and net profit of the business.
• Prepares and reviews daily summary report and weekly operations report.
• Consistently ensures proper portion control for all menu items.
• Ensures equipment is effectively maintained and repaired.
• Ensures proper follow up of visitation and full field reports, including but not limited to cleanliness, hospitality, and ground appearance.
• Performs daily morning, afternoon and evening restaurant tours.
• Checks e-mail and extranet twice during each shift and responds as necessary.
• Follows up with Training Coordinator regarding training and implementation of new products and procedures to team members.
• Supervises the accurate completion of food inventory order using projections based on current restaurant sales.
• Ensures accurate completion of the Quality Control/Safe Food Checklist and Product Rotation Reports.
• Review food cost variance report to determine appropriate waste dollars and where improvements can be made.
• Reviews daily deployment sheet and adjusts to ensure team efficiency while maintaining labor costs.

QUALIFICATIONS

• EDUCATION: High School Diploma or equivalent required.
• EXPERIENCE:Previous LEADERSHIP experience preferred – this can be from ANY industry or background.
• CHARACTERISTICS:Ability to LEAD, MOTIVATE and INSPRIRE others! Approaches work with a “guest first” attitude. Demonstrates an energetic, positive attitude that is contagious. A self-starter who effectively organizes work, communicates well and shows good judgement.
• COMPENSATION:Up to $16 per hour - commensurate with qualifications and will reflect present market for a position of similar responsibilities.

PHYSICAL ABILITIES

• Stand Constantly
• Walk Constantly
• Sit Occasionally
• Handling Constantly
• Lift / carry 10 lbs or less Constantly
• Lift / carry 11-20 lbs Constantly
• Lift / carry 21-50 lbs Frequently
• Lift / carry 51-100 lbs Occasionally

MANAGEMENT LEADERSHIP SUCCESS FACTORS

• COMMUNICATION: Verbal, written, presentations to others; communication up – same level – direct reports; inclusive, honest, direct, timely; clear, concise; confronts the brutal facts; delivers ideas for solutions with problems.
• CHANGE MANAGEMENT:Taking initiative, supportive of change; reacts quickly and appropriate; sets a good example as a role model in accepting change, executing change initiatives and following through to insure changes are effective.
• DECISION MAKING & PROBLEM SOLVING: Uses judgment, common sense and sensitivity in addressing issues; gathers appropriate information and seeks input from cross functional team members; collaborates with others to insure that decisions are made with consideration for impact on others; makes timely and fair decisions; able to make tough decisions when necessary.
• INNOVATION, CREATIVITY & VISION:Seeks new ways to improve efficiency, effectiveness, quality; achieves extra-ordinary results with ordinary resources.
• PLANNING (short and long term):Organized and able to establish priorities, required resources; delivers the desired results; manages multiple deadlines and priorities; insures that planning involves cross-functional team members to assess impact of deadlines and utilization of resources.
• ORGANIZATIONAL RELATIONSHIPS:Builds effective relationships with both external (guests and vendors) and internal (team members) stakeholders, and between levels, teams and across functions. Supports and cooperates with other teams, negotiates and has the ability to influence others.
• BUILDS AND SUSTAINS A HIGH PERFORMANCE TEAM:Selects the right people for the right job. Develops team members, provides training and development to support their success; empowers team members to make decisions while minimizing risks; provides measurable feedback in a timely manner; retains valuable talent and builds the effectiveness of the team as a whole. Plays like a champion
• ACCOUNTABILITY:Walks the talk. Delivers results on time and at the quality level promised.

We've made it our commitment that any guest who chooses Culver's leaves happy - and that means creating a great experience for you too!