Assistant Manager

Dunkin' Donuts; Vincennes (IN); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Dunkin' Donuts in Vincennes, IN is seeking an Assistant Manager to support the Restaurant Manager in building a strong, guest‑focused team. You will coach staff, monitor operations, and help drive profitable top‑line results while ensuring brand standards and safety protocols are followed.

Responsibilities include team development, scheduling, and delivering consistent guest experiences, with required training including ServSafe certification.

Qualifikationen

• Clear verbal and written communication (English).
• Math and financial management.
• Restaurant, retail or supervisory experience.
• Must be at least 18 years old where applicable.
• High school diploma or equivalent.

Aufgaben

• Support Restaurant Manager in developing a team delivering great guest experiences.
• Promote brand standards, safety, and cleanliness.
• Drive profitability by managing labor and costs and executing marketing initiatives.
• Complete all required training including ServSafe certification.

Kenntnisse

Verbal and written communication

Math and financial management

Restaurant/retail/supervisory

Age 18+

High school diploma or equivalent

Ausbildung

High school diploma or equivalent

Jobbeschreibung

ASSISTANT MANAGER

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include:

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies

• Guest Focus anticipate and understand guests needs and exceed their expectations.
• Passion for Results set compelling targets and deliver on commitments.
• Problem Solving and Decision Making make good decisions based on analysis, experience and judgment.
• Building Effective Teams get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.