Assistant Manager

Dunkin' Donuts; Highland (IN); On-site; USD 34,000 - 50,000; Full time

Job summary

Dunkin' Donuts in Indiana is seeking an Assistant Manager to support the Restaurant Manager in building a capable team and delivering exceptional guest experiences. You will help recruit, train, and coach Crew Members and Shift Leaders while upholding brand standards and safety protocols.

In this role you will focus on driving profitability through efficient operations, labor cost control, and quality service, ensuring the restaurant runs smoothly and guests leave satisfied.

Qualifications

• Verbal and written communication in English required.
• Experience with budgeting or daily financials preferred.
• Experience in restaurant or retail supervision preferred.

Responsibilities

• Support Restaurant Manager to lead a strong team and train Crew Members.
• Ensure guest satisfaction and maintain cleanliness and service quality.
• Drive profitability by managing labor and food costs and executing marketing initiatives.

Skills

Clear verbal & written communication

Math & financial management

Restaurant/retail/supervisory

Age 18+

High school diploma

Job description

ASSISTANT MANAGER

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include:

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgement.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.