Assistant Manager

Dunkin' Donuts; Hammond (IN); On-site; USD 38,000 - 47,000; Full time

Job summary

Dunkin' Donuts in Hammond, IN is seeking an Assistant Manager to support the Restaurant Manager in building a strong team and delivering great guest experiences while driving profitable top-line sales.

You will coach crew, assist in hiring and training, promote brand standards, manage operations to ensure quality, service, cleanliness, and safety, and help control labor and costs through smart delegation and planning.

Qualifications

• Guest Focus – anticipate and exceed guest needs.
• Passion for Results – set targets and meet commitments.
• Problem Solving and Decision Making – analyze and decide effectively.
• Building Effective Teams – place people well and celebrate success.
• Conflict Management – address issues constructively.
• Developing Direct Reports and Others – provide feedback and coaching.

Responsibilities

• Promote a team environment by coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.
• Support development of team members through cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for behavior and performance.
• Drive guest satisfaction and promote brand standards and cleanliness.
• Ensure ServSafe certification is completed.

Skills

Communication

Financial management

Restaurant supervisory

Age 18+

High school diploma

Education

High school diploma or equivalent

Job description

ASSISTANT MANAGER

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include:

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgement.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.