Assistant Manager

Rural King; Van Wert (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company that values its employees and prioritizes community service. As an Assistant Store Manager, you will play a pivotal role in leading your team, managing inventory, and ensuring exceptional customer experiences. This position offers opportunities for professional growth and development, allowing you to cultivate a positive and inclusive work environment. With competitive benefits, including a 401(k) plan and healthcare options, this role is perfect for those who thrive in a dynamic retail setting and are passionate about making a difference in their community.

Benefits

401(k) plan with company match

Healthcare plans

Virtual doctor visits

15% associate discount

Associate Assistance Program

RK Cares Associate Hardship Program

24/7 Chaplaincy Services

Qualifications

• Minimum 2 years of retail experience or equivalent education.
• Excellent communication and interpersonal skills are essential.
• Proficiency in managing inventory and customer engagement.

Responsibilities

• Oversee inventory management and stock replenishment.
• Foster a positive work environment and coach associates.
• Champion exceptional customer service and resolve issues.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Communication Skills

Decision-Making

Education

High School Diploma

Associate's Degree

Tools

Microsoft Office Suite

Forklifts

Job description

About us

Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people-first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resources to help you succeed and grow with us.

When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the communities we serve.

How we reward you

Our benefits include a 401(k) plan with a 100% match on the first 3% of your contributions and 50% of the next 2%, healthcare plans, virtual doctor visits, access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program, a 15% associate discount, Dave Ramsey’s SmartDollar Program (at no cost to you), Associate Assistance Program, RK Cares Associate Hardship Program, and 24/7 Chaplaincy Services.

What You’ll Do

The Assistant Store Manager oversees responsibilities such as inventory management, associate leadership, and customer engagement. Your strategic decision-making, team cultivation, and operational excellence are critical to our store’s success.

1. Foster a positive, inclusive work environment promoting teamwork, professionalism, and continuous improvement.
2. Oversee inventory, stock replenishment, and merchandise displays to maximize sales and customer satisfaction.
3. Make impactful hiring, coaching, performance management, and termination decisions for your team.
4. Conduct performance reviews, identify development areas, and recognize achievements.
5. Set clear expectations and hold associates accountable, fostering a culture of accountability.
6. Champion exceptional customer service through direct engagement, inquiry resolution, and enhancing shopping experiences.
7. Coach and train associates on customer engagement, contributing to a high-performing team.
8. Address negative customer experiences by defusing situations and empowering team resolution.
9. Report regularly to the Store Manager on performance, progress, and feedback.
10. Ensure store compliance with safety, policies, standards, and legal regulations.
11. Support company initiatives like the customer engagement model, RK Visa Card, RK Plus Protection Plan, etc.
12. Supervise firearm transaction procedures, including disposal and compliance audits.
13. Analyze shrinkage data, identify trends, and implement loss prevention measures.
14. Lead the team with autonomy, judgment, and discretion to meet or exceed store goals.
15. Participate in cross-training for departmental flexibility.
16. Make daily decisions with confidentiality and professionalism.
17. Engage in training programs, workshops, and webinars for ongoing development.
18. Provide friendly, professional support internally and externally.
19. Demonstrate Rural King’s core values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
20. Perform other duties as assigned.

Supervisory Responsibilities

Yes

Essential Qualities for Success

• Minimum 2 years retail experience or equivalent education and experience.
• Proven success and a desire for increased responsibility and leadership.
• Ability to provide clear direction, set expectations, and motivate the team.
• Ability to mentor, coach, and develop team members positively.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills for relationship building and collaboration.
• Process-driven mindset with experience in optimizing complex processes.
• Sound decision-making skills with a history of achieving outcomes.
• Comfort with computer systems and software to assist customers and manage activities.
• Ability to prioritize, meet deadlines, and maintain attention to detail.
• Consistently produce error-free work meeting quality standards.
• Flexibility to navigate ambiguity and adapt to change.
• Resilience and positive attitude in facing setbacks.
• Proficiency in Microsoft Office Suite.
• Availability to work a 50-hour week, including varied hours, days, nights, and weekends.
• Must meet federal and local requirements for obtaining a Federal Firearms License (FFL).

Physical Requirements

• Ability to stand or sit for extended periods.
• Operate machinery like forklifts, pallet jacks, and inventory devices.
• Lift, push, or pull at least 30 pounds repeatedly and up to 50 pounds intermittently.
• Navigate all store facilities effectively.
• Communicate verbally with others in person and electronically.
• Close vision for computer tasks.

Reasonable accommodations may be made for individuals with disabilities to perform essential functions.