Assistant Manager

Kith Soho; United States; In loco; USD 70.000 - 80.000; Tempo pieno

Descrizione del lavoro

Kith Soho is seeking an Assistant Manager to build a top-tier customer experience in-store. Reporting to the General Manager, you will guide a sales team that includes Supervisors and Associates, and execute initiatives to boost satisfaction while upholding brand standards.

You will develop team goals, provide product knowledge, assist with transactions, and collaborate with HQ as needed. Flexible hours and weekend availability required for this role.

Competenze

• 2–3 years of leadership experience in a customer-facing role.
• 3+ years of retail/apparel operations experience.
• 2+ years leading a team of Supervisors.
• Experience in a commission-based environment is a plus.
• Thorough communication and comfortable delegating tasks and responsibilities.

Mansioni

• Build and maintain a top-performing sales team focused on customer experience.
• Monitor customer experience and identify opportunities for improvement.
• Assist in maintaining systemic processes as directed by the General Manager.
• Execute initiatives to improve customer satisfaction.
• Provide feedback on performance to the General Manager.
• Lead product knowledge or brand education for the store team.
• Coordinate with HQ in the absence of the General Manager.

Conoscenze

Leadership

Communication

Multitasking

Computer skills

Sales

Strumenti

Microsoft Office

Google Workspace

POS systems

Descrizione del lavoro

Location: Soho Flagship Status: Full-time Compensation: $70,000-$80,000 Annually

The Assistant Manager is primarily responsible for creating, maintaining and supporting a best-in-class customer experience in their store. Working under the direction of their General Manager, the Assistant Manager will ensure their sales team is set up for success. Overseeing a sales team that consists of Sales Supervisors and Associates, the AM will consistently look to execute initiatives that are designed to drive customer satisfaction. From providing product knowledge, to completing transactions at the register, the Assistant Manager can step in to support their team throughout the customer experience. Following the guidance and direction of the General Manager, the AM helps establish individual and team goals for the sales team. Leveraging their Sales Supervisors and Client Advisors, the Assistant Manager works to continuously elevate the customer’s experience and overall satisfaction. The AM will efficiently address any customer issues and elevate any matters to the General Manager and/or HQ business partners, when appropriate. The Assistant Manager can provide support across all functionalities of the business, as assigned by the General Manager or as the business requires.

Responsibilities

• Creates, supports, and maintains a top performing sales team by remaining focused on the customer experience.
• Continuously monitors the customer experience for areas of opportunity and overall improvement.
• Assists in maintaining systemic processes as assigned by their General Manager or as the business’ needs require.
• Executes initiatives designed to improve the customer experience and drive customer satisfaction.
• Supports any communication with HQ business partners, as assigned by the General Manager.
• Provides feedback on individual and team performance to the General Manager, for training & development purposes.
• Assist with delivering Product Knowledge or Brand Education to the store team.
• Acts as a liaison between their store and HQ, in the absence of the General Manager.
• Works collaboratively with all members of the management team, to ensure all brand & company standards are consistently met.
• Maintains a working knowledge of all aspects of the business, to provide guidance or support when needed.
• Assists the management team to achieve performance goals and execute standard operating procedures.
• Supports the store’s management team to ensure work tasks are completed in a timely and efficient manner.
• Oversees and completes opening & closing procedures, as required by the business.
• Guide work activities during the day, as well as before and after normal store operating hours.
• Helps complete store administrative responsibilities when directed by the General Manager.
• Assist with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.

Special Projects/Tasks

• Assist with Inventory counts as business needs require.
• Assist Merchandising team during visual initiatives as required by the business.
• Lead any Store visits in the absences of the General Manager.

Requirements

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
• Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.
• 2-3 years of leadership experience in a customer-facing role.
• 3+ years of retail/apparel operations experience.
• 2+ years leading a team of Supervisors.
• Experience in a commission-based environment is a plus.
• Thorough communication and comfortable delegating tasks and responsibilities.
• Ability to efficiently multitask and manage multiple projects at once.
• Comprehensive computer skills, including but not limited to Microsoft Suite, Google Suite and Point of Sales systems.
• Ability to perform business math and simple business accounting.
• Ability to stand and walk for prolonged periods of time.
• Ability to lift and move 25lbs.
• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.

Professional Characteristics

• Organized and detail oriented
• Comfortable with following up and holding themselves and others accountable
• Balanced between Operations and People Management
• Career driven

Personal Characteristics

• Initiative taking
• Natural born leader
• Reliable

WHO WE ARE

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators. Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul. The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact. Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering remote or hybrid work, is fraudulent. Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that embodies a multi-faceted lifestyle through a distinct lens of personal storytelling, with uncompromising detail to fabrication and design. Kith offers in-house apparel, accessories, and footwear collections for men, women, and children, and also has an ice cream parlor in every flagship and full-service restaurants in select locations. Born and raised in Queens, New York, Kith Founder Ronnie Fieg rose the ranks from 13-year-old stock boy at footwear franchise David Z. to the company’s chief buyer, earning him a profound understanding of the retail landscape and a network of powerful brand relationships. As the Kith’s CEO and Creative Director, Fieg is known for his ability to create premium products and deliver unparalleled experiences, with a personal philosophy of giving the consumer more than what they pay for. Under his guidance, the brand has become known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators, including Coca-Cola, Nike, BMW, the NFL, Disney, Versace, Giorgio Armani and many others. In addition to his role at Kith, Fieg also serves as the first-ever Creative Director of the New York Knicks, and the Chairman of the Board of The Kinnect Foundation, Kith’s in-house non-profit, which is devoted to creating positive change through education, community and social impact.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering remote or hybrid work, is fraudulent.