Customer Experience Supervisor

Kith Malibu; United States; On-site; USD 32,000 - 34,000; Full time

Job summary

Kith Malibu is seeking a Customer Experience Supervisor to lead the sales floor, coach the team, and uphold brand service standards while delivering an elevated in-store experience. This full-time role supports daily operations and partners with store management to engage customers with the brand.

Ideal candidates have 2–3 years of retail leadership, strong communication, and the ability to manage multiple priorities on the floor.

Qualifications

• 2–3 years of management experience in a retail customer-centric environment.
• 1 year+ experience with retail/apparel operations is preferred.
• 1 year+ resolving customer service-related issues.
• Strong leadership presence and teamwork abilities.

Responsibilities

• Provide leadership and guidance to the sales team on the floor.
• Coach team members in real time to strengthen selling behaviors and service standards.
• Support execution of customer engagement initiatives and brand activations.
• Assist with daily store operations and uphold brand service excellence.

Skills

Leadership on floor

Coaching & feedback

Customer engagement

Product knowledge

Communication

Job description

ABOUT THE ROLE

Location: Malibu Store Status: Full-time Compensation: $23/25 hr

Position Summary: The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store. This role is responsible for guiding the sales team on the floor, ensuring consistent execution of brand service standards, and fostering meaningful customer engagement throughout the store. The Customer Experience Supervisor serves as a leadership presence on the sales floor, coaching team members in real time and helping drive a welcoming, service-driven store environment. This role also supports the execution of customer engagement initiatives, in-store events, and brand activations to ensure customers experience the brand in a memorable and authentic way. Working closely with Store Management, the Customer Experience Supervisor supports operational priorities, helps guide daily team activities, and reinforces the brand vision by consistently modeling strong leadership, service excellence, and teamwork.

RESPONSIBILITIES

Floor Leadership & Team Development

• Provide leadership and guidance to the sales team while maintaining a strong presence on the sales floor.
• Act as a role model for service behaviors, product knowledge, and customer engagement.
• Provide real-time coaching and feedback to team members to strengthen selling behaviors and service standards.
• Help foster a positive, collaborative, and high-performing team environment.
• Guide work activities throughout the day and support team productivity when managers are not present.

Customer Experience Champion

• a welcoming and elevated in-store experience that reflects the brand’s service standards and culture.
• Lead by example on the sales floor by actively engaging customers and demonstrating best-in-class service behaviors.
• Coach team members in real time to strengthen selling behaviors, customer interactions, and product storytelling.
• Support the resolution of customer concerns to ensure positive and professional outcomes.
• Assist with the execution of customer engagement initiatives, in-store activations, and brand experiences to ensure they are delivered seamlessly and reflect brand standards.
• Help prepare the team and store environment for special initiatives or activations to ensure customers have a memorable experience.
• Support training and awareness around new customer engagement tools and initiatives that enhance the in-store experience.

Operational Support

• Support the management team in executing operational processes and store priorities.
• Ensure consistency in operational execution and adherence to standard operating procedures.
• Assist with visual merchandising initiatives, inventory activities, and general store operations.
• Maintain a clean, organized, and welcoming store environment.
• Stay informed on store communications, business metrics, and current initiatives.

REQUIREMENTS

• Experience: 2-3 years management experience in retail customer centric environment.
• 1 year+ experience with retail/apparel operations, preferred but not required.
• 1 year+ resolving customer service-related issues.

Skills/Abilities

• Ability to perform business math and accounting
• Comprehensive computer skills
• Ability to multitask and manage multiple projects at once
• Thorough communication and delegation of task and responsibilities
• Efficient time management skills
• Standing/Walking for prolonged periods of time
• Lifting or moving up to 25 pounds
• Bending, twisting as well as climbing of ladders and other physical tasks related to standard retail operations

WHO YOU ARE

Professional Characteristics

• Organized and detail orientated
• Effective communicator
• Calm composure in high-pressure situations

Personal Characteristics

• Friendly and welcoming
• Adaptive and proactive

WHO WE ARE

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling.

Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.

Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.

The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering any work type other than full on-site, is fraudulent.

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that embodies a multi-faceted lifestyle through a distinct lens of personal storytelling, with uncompromising detail to fabrication and design. Kith offers in-house apparel, accessories, and footwear collections for men, women, and children, and also has an ice cream parlor in every flagship and full-service restaurants in select locations.

Born and raised in Queens, New York, Kith Founder Ronnie Fieg rose the ranks from 13-year-old stock boy at footwear franchise David Z. to the company’s chief buyer, earning him a profound understanding of the retail landscape and a network of powerful brand relationships.

As the Kith’s CEO and Creative Director, Fieg is known for his ability to create premium products and deliver unparalleled experiences, with a personal philosophy of giving the consumer more than what they pay for. Under his guidance, the brand has become known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators, including Coca-Cola, Nike, BMW, the NFL, Disney, Versace, Giorgio Armani and many others.

In addition to his role at Kith, Fieg also serves as the first-ever Creative Director of the New York Knicks, and the Chairman of the Board of The Kinnect Foundation, Kith’s in-house non-profit, which is devoted to creating positive change through education, community and social impact.