Assistant Manager

EssilorLuxottica; Tukwila (WA); On-site; USD 33,682 - 52,527; Full time

Benefits offered by this job

Health care

Bonus plan / commission

Employee discounts

Job summary

Pearle Vision, part of EssilorLuxottica, is hiring an Assistant Manager to drive profitable sales growth in a busy retail eyecare setting. You will foster a positive selling culture, oversee staff performance, and ensure excellent customer service to boost retention and satisfaction.

The role emphasizes coaching, scheduling, merchandising and collaboration with the Store Manager to meet store goals and execute brand standards.

Qualifications

• High school diploma or comparable experience typically achieved with 2+ years as an Optical Associate.
• 2+ years experience as an Optical Associate or high school diploma.
• Proven track record of sales growth through sales skills and accountability for sales results.
• Proven experience and results with a retail or customer service establishment.
• Ability to facilitate, train, coach and develop excellent customer-oriented associates/teams.

Responsibilities

• Drives profitable store sales by fostering a retail selling culture.
• Attains plan sales goal, comp store sales growth & store goal.
• Coaches, develops, and motivates staff and ensures training timelines are met.
• Oversees sales floor and monitors NECE skills of retail staff.
• Executes local and national marketing programs and ensures Brand standards.

Skills

Sales growth

Customer service

Leadership

Training

Communication

Education

High school diploma

Job description

Overview

Requisition ID: 935889
Store #: 006427 Pearle Vision
Position: Full-Time
Total Rewards: Benefits/Incentive Information

At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail.

Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

General Function

The Assistant Manager drives profitable sales growth. This is accomplished through developing of a positive and productive retail-selling environment that ensures excellent customer service, customer retention, as well as outstanding associate/doctor satisfaction and retention.

Major Duties & Responsibilities

• Drives profitable store sales by fostering a retail selling culture through NECE.
• Attains plan sales goal, comp store sales growth & store goal.
• Increases customer transactions from retail staff overseen and coached.
• Manages payroll cost effectively, in accordance with Company standards.
• Manages gross margin, in accordance with Company standards.
• Coaches, develops, and motivates staff and ensures timelines of training are adhered to.
• Oversees sales floor and monitors NECE skills of retail staff.
• Facilitates discussions of accountability with retail staff with results to their performance.
• Partners with Store Manager on direction of business and communicates opportunity areas.
• Develops professional business relationships with Doctors.
• Ensures quality exams as indicated by exceptional customer satisfaction (as measured by NPS).
• Monitors number of repeat customers/customer retention.
• Ensures coverage/quality of hours.
• Implements retail-selling initiatives to increase number of exams and conversion of exams to sales.
• Recruits, trains, develops, motivates and retains associates, as measured by:
  • Active and targeted networking, interviewing and selecting for hire candidates who demonstrate excellent customer service behaviors.
  • Encouraging high productivity (sales/hour, transaction).
  • Employee satisfaction through two-way communication.
  • Bench strength (development, utilization and accuracy of manpower planning process, proactive recruiting and productive turnover).
• Ensures each store is effectively merchandised and presented according to standards as measured by:
  • Execution of planogram.
  • Execution of visual appearance inside and outside of store (i.e., signage).
  • Maintenance of overall standards (i.e., cleanliness, housekeeping).
  • Associates exhibit professional presentation (i.e., attire) in accordance with Brand standards.
  • Execution of local and national marketing programs and initiatives.
  • Execution of Brand standards for signage and promotions.

Basic Qualifications

• High school diploma or comparable experience typically achieved with 2+ years as an Optical Associate.
• 2+ years experience as an Optical Associate or high school diploma.
• Proven track record of sales growth through sales skills and accountability for sales results.
• Proven experience and results with a retail or customer service establishment.
• Ability to facilitate, train (through practice and role-play), coach and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams.
• Ability to recruit and select associates/teams.
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate and doctor relationships.
• Success in store merchandising and attention to detail.
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.

Pay Range: 24.45-38.13

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.